Comtech Telecommunications Corp.

Support Engineer

• Serve as the initial escalation point for technical issues involving hardware, software, and network infrastructure
• Maintain, configure, and optimize desktops, laptops, mobile devices, peripherals, and other corporate systems
• Manage user accounts, access permissions, and software licensing for security and compliance
• Lead deployment of new hardware and software from procurement through user training and documentation
• Collaborate with cross-functional teams on upgrades, migrations, and technology implementations
• Develop and maintain documentation for common issues, system configurations, and best practices
• Train junior staff and end users
• Assist with IT asset management and coordinate with external vendors for procurement, repairs, and support
• Work with vendors to establish and monitor routine label-printer maintenance schedules
• Participate in a monthly on-call rotation

Senior IT Support Technician

Operations

• Deliver Cyberspace Operations training to Department of Defense personnel at the Center for Information Warfare Training, Corry Station, Pensacola, Florida
• Provide highly technical instruction in a military training environment through lectures, labs, exercises, and other delivery methods
• Assist with developing Cyberspace Operations training curriculum, including lecture content, student/instructor guides, tests, exercises, and simulations
• Conduct hands-on virtual laboratory exercises, study hall periods, and tutoring/remedial instruction
• Evaluate student proficiency in each topic area
• Deliver interactive synchronous and asynchronous learning activities
• Review and analyze training materials and recommend changes

Senior IT Support Technician

CNO Instructor II – Cyberspace Operations