Application Support Analyst – Enterprise Applications

Concept Solutions, LLC

. Provide Tier 2 application support across three enterprise applications serving approximately 180,000 users per month .

Posted 10/13/2026full-timeUnited StatesJuniorMid-Level💰 $100,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Tier 2 application support, troubleshooting, and issue management for enterprise web applications, with a strong focus on user communication and documentation. Proficient in utilizing tools like Jira and ServiceNow to track incidents and maintain application reliability.

Highest-signal resume keywords

Application SupportTroubleshootingJiraServiceNowStrong Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application SupportTroubleshootingIssue TriageIncident ManagementDocumentation

Soft Skills

CollaborationCommunication

Tools & Technologies

JiraServiceNow

Certifications & Qualifications

Active Secret Security Clearance

Industry Keywords

Enterprise ApplicationsPublic-Facing ApplicationsIssue RegistersSupport ProcessesMonthly Reports

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide Tier 2 application support across three enterprise applications serving approximately 180,000 users per month
Receive and manage Tier 2 escalations
Troubleshoot reported issues by reproducing, classifying, documenting, and assigning incidents for resolution
Maintain accurate issue registers and track escalations through established support processes
Develop and maintain known-issue documentation and user-facing workarounds
Identify recurring application issues and prepare monthly reports highlighting trends and support activity
Collaborate with technical teams to facilitate timely issue resolution and maintain application reliability
Participate in two-week sprints, including a customer demonstration each sprint

Requirements

What you’ll need

Minimum of 2 years of experience providing application support, troubleshooting, or issue triage for enterprise web applications
Experience using Jira and ServiceNow for incident tracking, documentation, and issue management
Strong written communication skills, including the ability to document technical issues clearly and develop user-friendly support information
Experience supporting public-facing applications preferred
Active Secret security clearance preferred
U.S. citizenship required
Must be eligible to obtain and maintain a security clearance
Ability to work full-time, 40 hours per week, Monday through Friday, with core hours from 9:00 a.m. to 3:00 p.m. Eastern
Ability to work on-site at Government facilities in Northern Virginia and Maryland as required
Willingness to travel 0–10% within the Washington, DC metropolitan area

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Life insurance
Comprehensive 401(k) plan with matching and immediate vesting
Positive culture centered on innovation, engagement, and career development
Government-furnished equipment for access to Government environments