Concept Solutions, LLC

Cloud Engineer

• Support the Federal Aviation Administration Command Control and Communications office
• Design, implement, maintain, and improve enterprise LAN, WAN, and metropolitan network services
• Configure and troubleshoot routers, switches, firewalls, load balancers, network segmentation, routing protocols, and high-availability designs
• Assess capacity, performance, resiliency, carrier diversity, and technical lifecycle risks
• Coordinate server-to-network integration and reliable access for local and remote users
• Design, build, and support secure connectivity between FAA on-premises environments and AWS
• Lead network portions of cloud migration and modernization efforts, including connectivity planning, routing, segmentation, firewall policy, cutover, testing, and rollback preparation
• Configure and maintain AWS VPC components, shared connectivity, and multi-account landing-zone networking
• Implement redundant connectivity and disaster-recovery network designs
• Support AWS utilization and cost-efficiency improvements
• Implement and validate network security controls supporting federal compliance and Zero Trust principles
• Configure and support firewalls, IPsec tunnels, client VPN services, 802.1X, AWS security groups, Network Firewall or WAF, logging, and alerting
• Partner with cybersecurity staff on assessments, evidence collection, vulnerability remediation, configuration reviews, and continuous monitoring
• Provide tier-three troubleshooting for complex outages and performance issues
• Use packet analysis, flow data, logs, and monitoring platforms to determine root cause and restore service
• Automate network and AWS configuration tasks using infrastructure-as-code, configuration management, scripting, version control, and deployment pipelines
• Maintain diagrams, configurations, procedures, implementation plans, rollback plans, and operational documentation
• Validate patches, firewall changes, automation, and cloud network modifications in a segregated test environment
• Coordinate with telecommunications carriers and internet service providers
• Mentor junior engineers and share operational knowledge
• Participate in an after-hours on-call rotation and respond to critical network incidents

Senior Network and Cloud Engineer – AWS Hybrid Infrastructure

System Administrator

• Administer and support Windows Server environments, including installation, configuration, patching, and performance monitoring
• Support installation, configuration, troubleshooting, and ongoing operation of CRU-X systems and related components
• Manage Active Directory, including user/group administration, Group Policy, and access controls
• Perform system maintenance, upgrades, and troubleshooting for Windows-based infrastructure
• Support integration of Windows environments with cloud platforms, including Azure AD and hybrid identity
• Provide systems administration support for VMware virtualization platforms
• Support enterprise systems across on-premise and cloud environments, including Azure and AWS
• Provision servers and services using Terraform and Ansible
• Support monitoring resources across Azure and AWS cloud domains
• Support Security Compliance/POAM activities
• Run reports and health checks using PowerShell and/or Python
• Perform administrative duties involving backup platforms
• Support network hardware/software, vulnerability, service pack, and security bulletin activities
• Maintain internal wikis and technical documentation; identify gaps and enhance knowledge resources
• Manage and resolve technical requests through formal ticketing systems
• Collaborate with team members, vendors, and stakeholders to resolve issues and meet operational goals
• Follow SOPs, change management, and governance processes
• Improve processes, workflows, and service delivery

Windows Systems Administrator

Full-stack Engineer

• Build, maintain, and modernize critical enterprise web applications
• Refactor and migrate legacy web applications and workflows from Microsoft SharePoint Subscriber Edition on-premises to open-source technology stacks hosted on AWS
• Use AI to refactor legacy code
• Develop front-end and back-end code that is performant, accessible, and secure
• Modernize legacy application interfaces into secure cloud architectures
• Remediate findings from automated security pipelines
• Establish resilient, error-tolerant workflows supporting continuity of operations
• Participate as a member of the DevSecOps team
• Build code layers with redundancy, error handling, and failover capabilities
• Support highly available mission-essential FAA functions under a FISMA Moderate framework
• Refactor legacy SharePoint pages, Master Pages, InfoPath forms, and web parts into open-source UI frameworks
• Replace proprietary SharePoint server-side and client-side object models with RESTful API architectures
• Decompose monolithic logic into microservices or serverless applications
• Migrate SharePoint content and list data to relational databases
• Refactor SharePoint workflows into AWS Step Functions or event-driven serverless architectures
• Deploy and optimize applications in AWS GovCloud and AWS Outposts
• Operate CI/CD pipelines with automated SAST/DAST security scans
• Align SharePoint permissions and Active Directory security groups with AWS federated identity services

Full Stack Developer

Support Engineer

• Provide shift-based, white-glove Tier 3 support for FAA executives and executive support teams, including Executive Assistants and Executive IT support staff
• Resolve routine and complex collaboration platform issues
• Troubleshoot and resolve advanced issues involving Microsoft Exchange Online and Outlook Web Access, Microsoft Teams, Microsoft 365 applications including Planner and Whiteboard, integrated Power Platform solutions, Google Gemini, Google NotebookLM, and related collaboration technologies
• Own complex support incidents by coordinating timely escalations to internal engineering teams, Microsoft, technology vendors, and FAA support organizations
• Maintain clear communication and visibility through incident resolution
• Provide ongoing Tier 3 support for executive and non-executive users
• Create, review, update, and maintain SOPs, Work Instructions, KBAs, and Job Aids
• Develop, maintain, and enhance scripts supporting operational processes
• Identify opportunities to improve support workflows through automation and process enhancements
• Document and present new issues, resolutions, and best practices to the broader support organization
• Develop and maintain ServiceNow reports
• Support Collaboration Services initiatives, projects, planned testing, and ad hoc operational requirements
• Participate in rotating weekend on-call system checks as needed

Tier 3 Support Engineer, Microsoft 365 – Executive Collaboration Services

• Provide shift-based, white-glove Tier 3 support for FAA executives and executive support teams
• Resolve routine and complex collaboration platform issues
• Troubleshoot advanced issues involving Exchange Online, Outlook Web Access, Microsoft Teams, Microsoft 365 applications, Planner, Whiteboard, Power Platform solutions, Google Gemini, Google NotebookLM, and related collaboration technologies
• Own complex support incidents and coordinate escalations to internal engineering teams, Microsoft, technology vendors, and FAA support organizations
• Maintain clear communication and visibility through incident resolution
• Provide ongoing Tier 3 support for executive and non-executive users
• Create, review, update, and maintain SOPs, Work Instructions, KBAs, and Job Aids
• Develop, maintain, and enhance scripts supporting operational processes
• Improve support workflows through automation and process enhancements
• Document and present new issues, resolutions, and best practices to the broader support organization
• Develop and maintain ServiceNow reports
• Support Collaboration Services initiatives, projects, planned testing, and ad hoc operational requirements
• Participate in rotating weekend on-call system checks as needed
• Work with Microsoft, engineering teams, and organizational stakeholders to support collaboration platforms serving more than 60,000 FAA employees and contractors

Microsoft 365 Support Engineer, Tier 3 – Executive Collaboration Services

• Provide shift-based, white-glove Tier 3 support for FAA executives and executive support teams
• Resolve routine and complex collaboration platform issues
• Troubleshoot advanced issues involving Microsoft Exchange Online, Outlook Web Access, Microsoft Teams, Microsoft 365 applications, Planner, Whiteboard, Power Platform solutions, Google Gemini, Google NotebookLM, and related collaboration technologies
• Own complex support incidents and coordinate escalations to internal engineering teams, Microsoft, technology vendors, and FAA support organizations
• Maintain clear communication and visibility through incident resolution
• Provide ongoing Tier 3 support for executive and non-executive users
• Create, review, update, and maintain SOPs, Work Instructions, KBAs, and Job Aids
• Develop, maintain, and enhance scripts supporting operational processes
• Improve support workflows through automation and process enhancements
• Document and present new issues, resolutions, and best practices to the broader support organization
• Develop and maintain ServiceNow reports
• Support Collaboration Services initiatives, projects, planned testing, and ad hoc operational requirements
• Participate in rotating weekend on-call system checks as needed
• Work with Microsoft, engineering teams, and organizational stakeholders to support collaboration platforms serving more than 60,000 FAA employees and contractors

Tier 3 Support Engineer – Microsoft 365

• Provide shift-based, white-glove Tier 3 support for FAA executives and executive support teams
• Resolve routine and complex collaboration platform issues
• Troubleshoot and resolve advanced issues involving Exchange Online, Outlook Web Access, Microsoft Teams, Microsoft 365 applications, Planner, Whiteboard, Power Platform solutions, Google Gemini, and Google NotebookLM
• Own complex support incidents and coordinate escalations to internal engineering teams, Microsoft, technology vendors, and FAA support organizations
• Provide ongoing Tier 3 support for executive and non-executive users
• Create, review, update, and maintain SOPs, Work Instructions, KBAs, and Job Aids
• Develop, maintain, and enhance scripts supporting operational processes
• Improve support workflows through automation and process enhancements
• Document and present new issues, resolutions, and best practices to the broader support organization
• Develop and maintain ServiceNow reports
• Support Collaboration Services initiatives, projects, planned testing, and ad hoc operational requirements
• Participate in rotating weekend on-call system checks as needed
• Work with Microsoft, engineering teams, and organizational stakeholders to deliver exceptional customer experiences

Microsoft 365 Tier 3 Support Engineer – Executive Collaboration Services

• Provide shift-based, white-glove Tier 3 support for FAA executives and executive support teams
• Troubleshoot and resolve advanced issues involving Exchange Online, Outlook Web Access, Microsoft Teams, Microsoft 365 applications, Planner, Whiteboard, integrated Power Platform solutions, Google Gemini, and Google NotebookLM
• Serve as primary owner of complex support incidents
• Coordinate escalations to internal engineering teams, Microsoft, technology vendors, and FAA support organizations
• Provide ongoing Tier 3 support for executive and non-executive users
• Create, review, update, and maintain SOPs, Work Instructions, KBAs, and Job Aids
• Develop, maintain, and enhance scripts supporting operational processes
• Improve support workflows through automation and process enhancements
• Document and present new issues, resolutions, and best practices to the broader support organization
• Develop and maintain ServiceNow reports
• Support Collaboration Services initiatives, projects, planned testing, and ad hoc operational requirements
• Participate in rotating weekend on-call system checks as needed
• Support collaboration platforms serving more than 60,000 FAA employees and contractors
• Partner with Microsoft, engineering teams, and organizational stakeholders to deliver exceptional customer experiences