Technical Writer – Knowledge Manager

Concept Solutions, LLC

. Develop, capture, and maintain technical documentation, including operational runbooks, known-issue lists, interface documentation, and the application portfolio's sustainment baseline deliverable .

Posted 10/13/2026full-timeUnited StatesMid-LevelSenior💰 $100,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical writing and knowledge management, with a focus on developing and maintaining clear operational documentation and knowledge bases. Proficient in using Confluence and Jira to support software operations teams and ensure effective service delivery.

Highest-signal resume keywords

Technical WritingKnowledge ManagementConfluenceJiraActive Secret Security Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical DocumentationOperational RunbooksIssue ListsApplication Portfolio ManagementDocumentation Review Processes

Soft Skills

Organizational SkillsCollaborationKnowledge Sharing

Tools & Technologies

ConfluenceJira

Certifications & Qualifications

Active Secret Security Clearance

Industry Keywords

Government SystemsSoftware OperationsProgram ReportingSprintsService Delivery

About the role

Key responsibilities & impact

Develop, capture, and maintain technical documentation, including operational runbooks, known-issue lists, interface documentation, and the application portfolio's sustainment baseline deliverable
Own and maintain the knowledge base used by support analysts and the on-call support rotation
Ensure knowledge-base information remains accurate, organized, and accessible
Maintain the monthly status report template and coordinate documentation inputs for consistent program reporting
Support knowledge sharing and documentation practices that enable efficient application sustainment and continuity of operations
Work closely with technical and support teams to support operational consistency, knowledge sharing, and effective service delivery
Participate in a program operating in two-week sprints with a customer demonstration each sprint

Requirements

What you’ll need

Minimum of 3 years of experience in technical writing or knowledge management supporting software operations teams
Experience using Confluence and Jira for documentation, knowledge management, and team collaboration
Ability to develop and maintain clear, organized technical and operational documentation
Experience documenting Government systems and supporting formal deliverable review processes (preferred)
Active Secret security clearance (strongly preferred)
U.S. citizenship required
Must be eligible to obtain and maintain a security clearance for the DoW customer
Ability to work full-time, 40 hours per week, Monday through Friday, with core hours from 9:00 a.m. to 3:00 p.m. Eastern
Willingness to travel 0–10% within the Washington, DC metropolitan area

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Life insurance
Comprehensive 401(k) plan with matching and immediate vesting
Positive culture centered on innovation, engagement, and career development