Support Services Assistant – Support

. Assist customers with a resolution-focused approach via chat, tickets, phone, and messaging .

Posted 9/25/2026full-timeBelo Horizonte • BrazilMid-LevelSeniorWebsite

Key responsibilities & impact

Assist customers with a resolution-focused approach via chat, tickets, phone, and messaging
Provide support through Movidesk, WhatsApp, and GoTo Connect
Investigate discrepancies related to missing transactions, bank reconciliation, and integrations
Analyze financial discrepancies between the system, payment acquirers, and customer data
Manage multiple support interactions simultaneously, prioritizing requests based on impact, urgency, and SLA
Escalate cases with a clear diagnosis and complete information
Assist customers with platform configuration and proper usage
Identify recurring problem patterns and propose process and product improvements
Participate in a practical assessment involving the identification of causes for missing sales, analysis of discrepancies, and support-ticket prioritization

What you’ll need

Experience providing systems support or technical customer service
Logical reasoning and analytical skills for investigating problems
Ability to handle multiple tasks simultaneously in an organized manner
Clear, objective, and solution-oriented communication
Proactivity and a strong sense of ownership of assigned requests
Ability to work with response-time targets (SLA) and prioritize support tickets
Preferred: experience with financial reconciliation, payment methods, or payment acquirers
Preferred: experience handling a high volume of simultaneous support interactions
Preferred: experience with Movidesk or Zendesk
Preferred: experience providing support via WhatsApp and simultaneous channels
Preferred: familiarity with phone support and GoTo Connect
Preferred: basic to intermediate Excel skills
High school diploma or technologist degree

Comp & perks