Conciliadora

Assistant

• Assist customers with a resolution-focused approach via chat, tickets, phone, and messaging
• Provide support through Movidesk, WhatsApp, and GoTo Connect
• Investigate discrepancies related to missing transactions, bank reconciliation, and integrations
• Analyze financial discrepancies between the system, payment acquirers, and customer data
• Manage multiple support interactions simultaneously, prioritizing requests based on impact, urgency, and SLA
• Escalate cases with a clear diagnosis and complete information
• Assist customers with platform configuration and proper usage
• Identify recurring problem patterns and propose process and product improvements
• Participate in a practical assessment involving the identification of causes for missing sales, analysis of discrepancies, and support-ticket prioritization

Support Services Assistant – Support