New Patient Coordinator

Concord Hospital Health System

. Greets and services all new patient calls seeking a provider and establishing care in the practice .

Posted 10/6/2026full-timeConcord • New Hampshire • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient care coordination, including scheduling, registration, and electronic medical records management. Strong customer service and communication skills are essential for fostering a welcoming environment and effectively addressing patient inquiries.

Highest-signal resume keywords

Patient Care CoordinationElectronic Medical Records (EMR)Customer Service SkillsMedical Office OperationsProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SchedulingRegistrationMedical TerminologyBillingCodingCharge CaptureReferralsAuthorizationsComplianceData Management

Soft Skills

Strong Organizational SkillsSolid Oral Communication SkillsSolid Written Communication SkillsCritical ThinkingInterpersonal Skills

Tools & Technologies

Microsoft OfficeRegistration SoftwarePractice-Based Applications

Certifications & Qualifications

High School Degree or GEDAnnual Registration Competency Exam

Industry Keywords

Patient FlowPayor GuidelinesRegulatory AgenciesDNV Standards

About the role

Key responsibilities & impact

Greets and services all new patient calls seeking a provider and establishing care in the practice
Interviews and screens new patients for a convenient CHMG practice location and timely access based on medical needs
Preloads and coordinates medical records in the patient’s new chart
Serves as a liaison with HIMS to assure that the provider has accurate medical information
Fosters critical thinking and provides a warm welcome to new patient inquiries and requests
Coordinates multiple aspects of scheduling appointments with the appropriate provider
Supports a patient-centered medical home and a culture of “yes”
Performs other Patient Care Coordinator responsibilities
Performs clerical and data management functions supporting new patient registration, welcoming responsibilities, chart preload, scheduling, and patient care coordination
Independently develops workflows and manages workload with minimal supervision

Requirements

What you’ll need

High School degree or General Educational Development equivalency required
Must pass annual registration competency exam
Demonstrated customer service ability to interact with the public, staff and patients preferred
Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payor guidelines, compliance, credentials, privileges, regulatory agencies, and DNV standards
Familiarity with medical terminology preferred
Computer proficiency in EMR, Registrations software, Microsoft Office and other practice-based applications
Strong customer service skills
Ability to problem solve
Solid oral and written communication skills
Strong organizational skill set
Physical ability to perform the stated lifting, carrying, pushing/pulling, fine motor, repetitive motion, hearing, reaching, sitting, speaking, bending, walking, kneeling, squatting, and standing requirements
Required vision abilities include color vision, depth perception, far vision, near vision, and peripheral vision