Hotel Concierge

Concord Hospitality Enterprises

. Warmly greet and welcome guests entering and leaving the hotel .

Posted 9/23/2026full-timePittsburgh • Pennsylvania • United StatesMid-LevelSenior💰 $17 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates exceptional guest service skills, with a strong ability to communicate effectively and anticipate guest needs. Maintains a professional demeanor while collaborating with various hotel departments and ensuring guest satisfaction.

Highest-signal resume keywords

Guest Service ExperienceExcellent Communication SkillsProblem-Solving SkillsKnowledge of Pittsburgh AttractionsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Computer SkillsKnowledge of Hotel ServicesEmergency Response ProceduresTransportation AssistanceEvent Coordination

Soft Skills

Friendly PersonalityProfessional DemeanorOrganizational SkillsTeam CollaborationCalm Under Pressure

Certifications & Qualifications

Safety Training Certification

Industry Keywords

HospitalityConcierge ServicesCustomer ServiceHotel OperationsGuest Satisfaction

About the role

Key responsibilities & impact

Warmly greet and welcome guests entering and leaving the hotel
Provide exceptional, personalized service to hotel guests and visitors
Assist guests with questions about hotel services, amenities, dining options, meeting spaces, and hours of operation
Recommend and provide directions to Pittsburgh restaurants, attractions, entertainment, shopping, sporting events, and local destinations
Assist with taxis, rideshare services, airport transportation, and other local transportation
Assist with luggage, packages, deliveries, and other guest needs
Maintain knowledge of hotel events, group functions, VIP arrivals, special events, and activities
Anticipate guest needs and proactively offer assistance
Respond to guest questions, requests, and concerns professionally and promptly
Communicate guest requests to appropriate departments and follow up on guest satisfaction
Collaborate with Front Desk, Housekeeping, Food & Beverage, Sales, Maintenance, Security, and hotel leadership
Maintain a professional presence in hotel lobby and public areas
Protect guest confidentiality and private information
Observe public areas and report safety, maintenance, or security concerns
Follow Hilton, hotel, and Oliver Building safety and security procedures
Assist guests during emergencies and report accidents, injuries, suspicious activity, hazards, and security concerns
Perform additional hotel and guest service responsibilities assigned by management

Requirements

What you’ll need

Previous hotel, concierge, hospitality, or customer service experience preferred
Friendly, professional, and outgoing personality
Excellent communication and interpersonal skills
Strong guest service and problem-solving skills
Knowledge of downtown Pittsburgh and surrounding attractions, restaurants, entertainment, and transportation preferred
Ability to remain calm and professional when handling guest concerns or emergency situations
Strong attention to detail and organizational skills
Ability to work independently while also being an effective member of the hotel team
Basic computer skills
Professional appearance and demeanor consistent with hotel standards
Ability to work a flexible schedule including mornings, evenings, weekends, holidays, and special events
Must complete all required safety training and follow safety procedures at all times

Benefits

Comp & perks

Opportunities to grow
Hilton-required safety and security training
Training on emergency and evacuation procedures