Concord Hospitality Enterprises

Revenue Operations

• Provide daily revenue management support and strategy to assigned hotels to maximize market share and profitability
• Analyze pricing, inventory, and demand patterns using revenue management systems and reports
• Conduct daily reviews of market data and communicate updates to hotel leadership and sales teams
• Prepare and maintain forecasting, budgeting, and pacing reports
• Present findings in revenue meetings
• Monitor economic trends and airport traffic impacting hotel demand
• Develop displacement models for large group programs
• Guide hotels on Ecommerce strategies
• Analyze booking data, brand promotions, and RFP processes to optimize sales opportunities
• Track occupancy, ADR, and REVPAR metrics
• Provide corrective support for underperforming hotels
• Support company meetings and training
• Maintain relationships with hotel and corporate teams
• Ensure accurate revenue reporting, group data integrity, and special event calendar updates
• Travel periodically to hotel markets for relationship-building and market analysis

Manager, Revenue Strategy

General

• Warmly greet and welcome guests entering and leaving the hotel
• Provide exceptional, personalized service to hotel guests and visitors
• Assist guests with questions about hotel services, amenities, dining options, meeting spaces, and hours of operation
• Recommend and provide directions to Pittsburgh restaurants, attractions, entertainment, shopping, sporting events, and local destinations
• Assist with taxis, rideshare services, airport transportation, and other local transportation
• Assist with luggage, packages, deliveries, and other guest needs
• Maintain knowledge of hotel events, group functions, VIP arrivals, special events, and activities
• Anticipate guest needs and proactively offer assistance
• Respond to guest questions, requests, and concerns professionally and promptly
• Communicate guest requests to appropriate departments and follow up on guest satisfaction
• Collaborate with Front Desk, Housekeeping, Food & Beverage, Sales, Maintenance, Security, and hotel leadership
• Maintain a professional presence in hotel lobby and public areas
• Protect guest confidentiality and private information
• Observe public areas and report safety, maintenance, or security concerns
• Follow Hilton, hotel, and Oliver Building safety and security procedures
• Assist guests during emergencies and report accidents, injuries, suspicious activity, hazards, and security concerns
• Perform additional hotel and guest service responsibilities assigned by management

Manager, Revenue Strategy

Hotel Concierge