Customer Success Manager – LATAM

Conduit

. Serve as the primary point of contact for production support, onboarding, and activations for API and dashboard clients .

Posted 9/29/2026full-timeRemote • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client onboarding, technical integration, and troubleshooting within the fintech sector, while effectively driving customer success and revenue growth through strong communication and collaboration across teams.

Highest-signal resume keywords

Client Onboarding ManagementTechnical Account ManagementAPI Documentation UnderstandingCRM ProficiencyCross-Border Payments Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client OnboardingTechnical IntegrationTroubleshootingRevenue ExpansionAPI Documentation ReadingWebhooks UnderstandingAutomation ImplementationPayment Issue ResolutionKYB/KYC ProcessesTransaction Volume Increase

Soft Skills

Clear CommunicationJudgment on EscalationOwnership MindsetInitiative TakingCollaboration

Tools & Technologies

CRM SoftwareContact Center SoftwareMarketing ToolsHubSpotPylonPostman

Industry Keywords

FintechAPI ClientsCustomer SuccessImplementationTechnical Account ManagementStablecoinsSpanish ProficiencyPortuguese Proficiency

About the role

Key responsibilities & impact

Serve as the primary point of contact for production support, onboarding, and activations for API and dashboard clients
Own the client onboarding journey from kickoff and technical integration through compliance review and first live transactions
Troubleshoot integration and payment issues, identify root causes, and partner with Engineering and Product to prevent recurrence
Collaborate across Engineering, Product, Compliance, Operations, and Sales to deliver a strong customer experience
Drive engagement with existing clients to identify opportunities to add value, expand usage, and grow revenue
Use CRM, contact center software, and marketing tools to optimize client management and communication
Replace repetitive work with automations, playbooks, and documentation
Track client health and usage and share product feedback and trends to help shape the roadmap

Requirements

What you’ll need

1 to 3 years of experience managing fintech or API clients in a customer success, implementation, or technical account management role
Proven record of turning customer success into revenue outcomes, such as expansion, retention, or increased transaction volume
Ownership mindset and ability to take initiatives from 0 to 1
Sound judgment on when to escalate and willingness to do so
Comfort with technical concepts, including reading API documentation, understanding webhooks, and using tools like Postman to reproduce issues
Clear, confident communication with technical and business stakeholders
Hands-on experience with CRM and support tools such as HubSpot, Pylon, or similar
Familiarity with cross-border payments, stablecoins, or KYB/KYC processes
Professional proficiency in Spanish or Portuguese

Benefits

Comp & perks

Remote work arrangement
Opportunity to help define and build the Customer Success function from the ground up
Ownership over work and company-wide impact
Opportunity to automate systems and improve processes
Opportunity to influence Conduit's product roadmap
Work with a global fintech infrastructure team backed by Dragonfly, Circle, and Coinbase