Conduit

Customer Success Manager

• Serve as the primary point of contact for production support, onboarding, and activations for API and dashboard clients
• Own the client onboarding journey from kickoff and technical integration through compliance review and first live transactions
• Troubleshoot integration and payment issues, identify root causes, and partner with Engineering and Product to prevent recurrence
• Collaborate across Engineering, Product, Compliance, Operations, and Sales to deliver a strong customer experience
• Drive engagement with existing clients to identify opportunities to add value, expand usage, and grow revenue
• Use CRM, contact center software, and marketing tools to optimize client management and communication
• Replace repetitive work with automations, playbooks, and documentation
• Track client health and usage and share product feedback and trends to help shape the roadmap

Customer Success Manager – LATAM

Full-stack Engineer

• Build lifecycle services for provisioning, updating, repairing, and retiring customer products
• Reconcile observed state against desired state
• Design schema-driven, product-agnostic control-plane systems
• Build usage and consumption reporting paths for billing systems
• Develop internal admin tooling and services for platform operations
• Own lifecycle, usage-reporting, and schema-contract interfaces, including versioning and migration
• Integrate third-party billing and partner systems
• Drive cross-functional coordination across shared integrations
• Improve tooling and processes for platform maintainability and reliability
• Participate in the oncall rotation for control-plane services

Customer Success Manager – LATAM

Software Engineer, Control Plane