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Mental Health Nurse Navigator
Conexa Saúde. Support patients receiving psychological and psychiatric care, from initial contact through discharge .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in mental health care coordination, including crisis management, suicide risk assessment, and patient navigation. Proficient in utilizing assessment scales and electronic health record systems to enhance patient support and treatment adherence.
Highest-signal resume keywords
Crisis ManagementSuicide Risk AssessmentPatient NavigationMental Health ExperienceElectronic Health Record Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Crisis ManagementSuicide Risk AssessmentPatient NavigationAssessment ScalesTreatment Adherence Monitoring
Soft Skills
CommunicationEmpathyCollaboration
Tools & Technologies
Electronic Health Record SystemsCRM SystemsWhatsAppSlack
Certifications & Qualifications
Bachelor’s Degree in NursingActive COREN Registration
Industry Keywords
Mental Health SettingsPsychosocial Care NetworkSingular Therapeutic PlanCrisis ManagementRemote Patient Support
About the role
Key responsibilities & impact- Support patients receiving psychological and psychiatric care, from initial contact through discharge
- Coordinate care by welcoming patients, assessing risk, and ensuring treatment begins and continues
- Respond to serious cases within 24 business hours for imminent risk and 48 business hours for high-complexity cases
- Serve as the liaison among the patient, psychologist, psychiatrist, and contracting company
- Welcome patients referred to the program, conducting a structured assessment and initial evaluation
- Administer and interpret scales such as the SRQ-20, PHQ-9, and GAD-7 and define the care pathway with the team
- Follow up with patients by phone and WhatsApp, supporting scheduling and re-engaging patients who miss appointments or discontinue treatment
- Conduct suicide risk assessments, develop safety plans, and refer patients to emergency services when necessary
- Act as the lead professional for the Singular Therapeutic Plan in complex cases
- Identify patients who meet the criteria for psychiatric referral and ensure the consultation takes place
- Record contacts, interventions, and outcomes in the operational systems
- Monitor indicators related to treatment adherence, dropout, serious cases, and clinical progress, and support the preparation of client review committees
- Contribute to improving patient navigation workflows and automation
Requirements
What you’ll need- Bachelor’s degree in Nursing and an active COREN registration
- Demonstrated experience in mental health settings, such as CAPS, outpatient clinics, psychiatric wards, primary care, or coordinated care programs focused on mental health
- Experience with crisis management and suicide risk assessment
- Experience providing remote patient support by phone, messaging, or telehealth
- Comfortable working with electronic health record or CRM systems, spreadsheets, WhatsApp, and Slack
- Availability to work in a hybrid model in Vila Olímpia, Monday through Friday, from 9:00 a.m. to 6:00 p.m.
- A specialization or residency in mental health or psychiatric nursing is a plus
- Experience with patient navigation or case management in a health insurance provider, corporate healthcare, or digital hospital is a plus
- Experience using scales such as the SRQ-20, PHQ-9, GAD-7, or AUDIT is a plus
- Experience with metrics, targets, and presenting results to clients is a plus
- Knowledge of Brazil’s Psychosocial Care Network (RAPS) and the Singular Therapeutic Plan is a plus
Benefits
Comp & perks- CAJU benefits card with a monthly credit of R$1,059.00 distributed across the following categories: Meals, Food, Mobility, Health, Home Office, Culture, and Education
- AMIL S450 health insurance plan – private room, with 30% coinsurance for consultations and exams and 40% for emergency room visits; coverage may be extended to eligible dependents
- AMIL 200 DOC dental plan, fully funded by the company for the primary employee
- Omni Saúde: monthly balance of R$100.00 for prescription medication purchases
- Free access to Hospital Conexa, with 24/7 digital medical care
- Childcare assistance in accordance with the applicable regional collective bargaining agreement
- Extended maternity leave of six months
- 30 days of paternity leave
- SULAMERICA life insurance
- Birthday-month day off
- TotalPass and Wellhub
- Discounts on courses through educational partnerships
- SESC benefit
- Transportation allowance, with a 6% salary deduction if elected