Product Manager

Conexa Saúde

. Map and redesign the video consultation journey, including pre-consultation, camera/microphone testing, waiting room, call, consultation, reconnection, and call termination .

Posted 10/31/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Product Management with a focus on AI integration, usability, and accessibility within healthcare technology. Proven ability to lead cross-functional teams, define product roadmaps, and track KPIs to drive value and improve user experiences.

Highest-signal resume keywords

Product Management ExperienceAI Integration and ImpactUX Design and Usability TestingKPI/OKR Definition and TrackingReal-Time Communications Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Lifecycle ManagementAI-Powered Feature SpecificationData AnalysisArchitecture and API DiscussionUsability and Accessibility Expertise

Soft Skills

Excellent CommunicationStakeholder ManagementStructured Discovery Leadership

Tools & Technologies

AmplitudeMixpanelLookerSQLWebRTC

Industry Keywords

HealthtechTelemedicineCare-Delivery JourneysStreaming ProductsB2B2C Products

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Map and redesign the video consultation journey, including pre-consultation, camera/microphone testing, waiting room, call, consultation, reconnection, and call termination
Reduce friction, abandonment, and no-shows for patients and healthcare professionals
Ensure usability and accessibility for diverse audiences, including older adults, people with limited digital literacy, users on unstable connections, and entry-level smartphones
Conduct usability testing in partnership with Design
Identify, prioritize, and specify AI opportunities across the journey, assessing value, cost, risks, and healthcare security requirements
Define and track technical and perceived call-quality metrics in partnership with Engineering
Redesign and maintain the VC squad roadmap with explicit KPIs for each initiative
Lead value-based prioritization rituals, incorporating business and user-experience impact
Conduct structured discovery on video-provider strategy, AI-assisted triage, and the evolution of the waiting room
Regularly monitor and report North Star-related KPIs to Product and Technology leadership
Act as the technical leadership’s product partner, with the Tech Lead responsible for technical execution and the PM responsible for prioritization and value generation
Align the VC roadmap with adjacent squads, such as Consultation and Waiting Queue/PA
Build business cases for significant squad investment decisions
Translate incident learnings and technical diagnoses into roadmap items prioritized by impact

Requirements

What you’ll need

Strong Product Management experience, with a track record of transforming technical backlogs into value-driven roadmaps and business metrics
Experience across the entire product lifecycle: discovery, delivery, impact metrics, and continuous improvement
Extensive use of AI in day-to-day product work, with concrete examples of its impact on ways of working
Ability to identify and specify AI-powered features while understanding their limitations, costs, and risks
Strong UX expertise, including journey design and optimization, usability testing, accessibility, and users with limited digital literacy
Solid technical foundation for discussing architecture, integrations, APIs, and trade-offs with Engineering, as well as interpreting logs and service-quality metrics
Experience defining and tracking product KPIs/OKRs, with fluency in data analysis and evidence-based decision-making
Experience partnering with Tech Leads/Engineering Managers, with clear role boundaries between technical execution and product prioritization
Demonstrated ability to lead structured discovery in highly ambiguous technical contexts
Excellent communication and stakeholder-management skills across different functions
Strong executive communication, with a track record of reporting status, risks, and trade-offs to leaders at multiple levels
Previous experience with real-time communications or streaming products, WebRTC infrastructure, or providers such as Vonage, Twilio, LiveKit, or Agora, including QoS/QoE metrics
Experience in healthtech, telemedicine, or regulated healthcare products
Familiarity with care-delivery journeys
Experience evaluating build-vs.-buy trade-offs and comparing technical providers
Knowledge of Amplitude, Mixpanel, Looker, SQL, or similar tools
Experience taking AI features to production, especially for triage, care delivery, or healthcare applications
Experience prototyping with Claude, ChatGPT, Cursor, Lovable, or v0
International experience and/or experience with B2B2C products

Benefits

Comp & perks

CAJU card with a monthly credit of BRL 1,059.00 distributed across the following categories: Meals, Food, Mobility, Health, Home Office, Culture, and Education
AMIL National S750R1 Especial Apto health plan, with copayments; extendable to eligible dependents
AMIL 200 DOC dental plan, 100% funded by the company for the primary employee
Omni Saúde: BRL 100.00 monthly allowance for purchasing prescription medications
Free access to Hospital Conexa, with 24/7 medical care
Childcare allowance according to the applicable regional collective bargaining agreement
Extended maternity leave of six months
30 days of paternity leave
SULAMERICA life insurance
Birthday-month day off
TotalPass and Wellhub
Course discounts
SESC benefit
Transportation allowance, with a 6% salary deduction if elected