Customer Service Representative

ConferenceDirect

. Process inbound hotel reservations and event registration calls .

Posted 10/13/2026full-timeUnited StatesJuniorMid-Level💰 $19 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and problem-solving skills while managing inbound hotel reservations and event registrations. Capable of collaborating effectively with peers and providing exceptional customer service in the hospitality and event management sectors.

Highest-signal resume keywords

Contact Center ExperienceCustomer Service SkillsVerbal Communication SkillsBilingual (Spanish and French)Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inbound Reservation ProcessingEvent Registration ManagementDocumentation SkillsQuality and Productivity ImprovementOrganizational Skills

Soft Skills

Effective Questioning SkillsListening SkillsCollaboration Skills

Industry Keywords

Hotel IndustryHospitality IndustryEvent ManagementConference Management

About the role

Key responsibilities & impact

Process inbound hotel reservations and event registration calls
Process inbound emails and respond to customer questions using templates
Keep calls and emails on task and ensure efficient call handle time
Demonstrate effective questioning and listening skills with customers
Control conversations with customers
Use analysis, judgment, and logic to solve problems and make decisions
Provide accommodation and registration information to customers
Document conversation activity effectively
Collaborate with peers and share best-practice strategies for exceptional customer service
Communicate with Coordinators to accurately relay event information to customers
Adhere to attendance and break policies
Perform other duties as assigned

Requirements

What you’ll need

High School Degree or equivalent experience
2+ years of Contact Center experience
Experience driving quality and productivity in contact center operations through excellent communication, organization, and problem-solving skills
Excellent verbal and written communication skills
Preferred bilingual languages: Spanish and French
Experience within the Hotel, Hospitality, Event, or Conference Management Industries is preferred
Work assigned shift within department hours of operation, 9:00–7:00 EST
Must attend the full week of training
Must be authorized to work in the United States without sponsorship
Remote eligibility limited to residents of Florida, Georgia, Illinois, Massachusetts, Michigan, Nebraska, Nevada, New Jersey, North Carolina, Ohio, South Carolina, Texas, Virginia, Washington, or California outside a 50-mile radius of the Folsom office
California residents within 50 miles of the Folsom, California office are subject to a hybrid work agreement