ConferenceDirect

Customer Support

• Process inbound hotel reservations and event registration calls
• Process inbound emails and respond to customer questions using templates
• Keep calls and emails on task and ensure efficient call handle time
• Demonstrate effective questioning and listening skills with customers
• Control conversations with customers
• Use analysis, judgment, and logic to solve problems and make decisions
• Provide accommodation and registration information to customers
• Document conversation activity effectively
• Collaborate with peers and share best-practice strategies for exceptional customer service
• Communicate with Coordinators to accurately relay event information to customers
• Adhere to attendance and break policies
• Perform other duties as assigned

Explore Customer Service Representative at ConferenceDirect. Review requirements and application details.