Support Engineer

Confiant Inc

. Triage and drive resolution of live malvertising incidents, including redirects, malware, scareware, scams, and prohibited creatives.

Posted 10/22/2026full-timeRemoteMid-LevelSenior💰 $85,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in triaging and resolving malvertising incidents, utilizing strong analytical skills to debug JavaScript and ad markup. Proficient in using browser debugging tools and communicating technical concepts effectively to non-technical stakeholders.

Highest-signal resume keywords

Malvertising Incident ResolutionJavaScript DebuggingBrowser Debugging ToolsAd Operations ExperienceProgrammatic Ad Serving Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

JavaScriptPythonPHPRegular ExpressionsSQLAd Markup AnalysisHeader-Bidding DebuggingVAST/Video Ad DebuggingNetwork AnalysisAd-Hoc Reporting

Soft Skills

Excellent CommunicationAttention to DetailOrganizational SkillsInvestigative MindsetAccountability

Tools & Technologies

Chrome DevToolsHAR AnalysisGoogle Ad ManagerPrebid.jsClaude

Industry Keywords

AdTechMalwarePhishingCloakingRedirect TechniquesSSPDSPTrust and SafetyCreative BehaviorImpression Discrepancies

Tech Stack

Tools & technologies

JavaScriptPHPPythonSQL

About the role

Key responsibilities & impact

Triage and drive resolution of live malvertising incidents, including redirects, malware, scareware, scams, and prohibited creatives.
Coordinate with the Security team on sophisticated cases.
Evaluate reported and flagged ads and apply or refine blocking specifications.
Resolve miscategorization, false-positive, and false-negative disputes.
Use ad traces, network/DevTools analysis, and device, geographic, and environment testing to reproduce issues.
Trace malicious redirect chains through ad markup and explain root cause.
Run script verifications and enable coverage on new properties and formats, including display, video, and in-app.
Troubleshoot wrapper, Prebid, APS, and API configurations.
Investigate impression and monitoring discrepancies and produce ad-hoc reports.
Serve as a technical resource for customer-facing teams and an escalation point for the Customer organization.
Relay customer feedback and recurring pain points to Product and provide insights to improve the platform.

Requirements

What you’ll need

3+ years in a Support Engineering, Technical Support, or Trust & Safety / security-operations role.
Working experience in ad operations or another AdTech-adjacent position.
Able to read and debug JavaScript and ad markup, and to trace redirect chains and creative behavior.
Hands-on proficiency with browser and network debugging tools (Chrome DevTools, HAR/network waterfall analysis).
Comfort operating a high-volume queue: triaging and prioritizing time-sensitive escalations and communicating clearly during active incidents.
Excellent written and verbal communication; you can explain a technical root cause to a non-technical contact.
Exceptional organization, attention to detail, accountability, and transparency.
An investigative mindset and entrepreneurial spirit — you dig until you find the real cause.
Passion for web technologies and for staying current with malvertising and industry trends.
Ability to demonstrate and whiteboard the Confiant product suite to customers and partners.
Familiarity with Google Ad Manager or other major ad servers.
Familiarity with Python and PHP for scripting.
Knowledge of programmatic ad serving and the SSP/DSP supply chain.
Hands-on experience debugging header-bidding technologies such as Prebid.js and wrapper setups.
Experience with VAST/video and in-app (SDK) ad debugging.
Experience debugging with Claude.
Comfort with regular expressions and basic SQL or dashboard/reporting tools for discrepancy and ad-hoc analysis.
Exposure to security or trust-and-safety concepts (malware, phishing, cloaking, redirect techniques).

Benefits

Comp & perks

Fully Remote
Unlimited Paid Time Off
Sabbatical
Stock Option Plan
Exceptional Health Care Plans (Medical, Dental & Vision)
FSA & Commuter Benefits
Employee Sponsored Disability & Life Insurance
401(k) Plan with Automatic Employer Contribution
Enhanced and Extended Family Leave
Learning & Development Budget
Yearly Office Supply Stipend
Free Global Co-Working Membership