Confiant Inc

Support Engineer

• Triage and drive resolution of live malvertising incidents, including redirects, malware, scareware, scams, and prohibited creatives.
• Coordinate with the Security team on sophisticated cases.
• Evaluate reported and flagged ads and apply or refine blocking specifications.
• Resolve miscategorization, false-positive, and false-negative disputes.
• Use ad traces, network/DevTools analysis, and device, geographic, and environment testing to reproduce issues.
• Trace malicious redirect chains through ad markup and explain root cause.
• Run script verifications and enable coverage on new properties and formats, including display, video, and in-app.
• Troubleshoot wrapper, Prebid, APS, and API configurations.
• Investigate impression and monitoring discrepancies and produce ad-hoc reports.
• Serve as a technical resource for customer-facing teams and an escalation point for the Customer organization.
• Relay customer feedback and recurring pain points to Product and provide insights to improve the platform.

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Support Engineer