Administrative Technician

Confidential Company

. Analyze and process consumer and customer requests and complaints within the defined SLA using ServiceNow .

Posted 10/6/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in analyzing consumer requests and complaints while ensuring SLA compliance using ServiceNow. Capable of leveraging AI agents to enhance operational efficiency and participating in continuous improvement initiatives.

Highest-signal resume keywords

ServiceNow ProficiencyAI Integration ExperienceAnalytical MindsetCollaboration SkillsCustomer Support Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SLA ComplianceWorkflow CreationIncident ManagementData AnalysisWork Instruction Development

Soft Skills

Strong Communication SkillsCollaborative MindsetProblem-Solving Ability

Tools & Technologies

Microsoft OfficeServiceNowPostmanAPIs

Industry Keywords

Financial InstitutionsConsumer RequestsContinuous ImprovementOperational Efficiency

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Analyze and process consumer and customer requests and complaints within the defined SLA using ServiceNow
Route requests and complaints to the responsible departments, monitoring their handling and SLA compliance through ServiceNow
Participate in new projects and continuous improvement initiatives
Identify improvement opportunities and participate in creating controls and workflows
Analyze complex cases referred through the Inconsistency Report
Open, handle, or route internal tickets and incidents through ServiceNow
Create work instructions in ServiceNow to standardize Back Office activities
Use and govern AI agents to improve productivity and operational efficiency
Evaluate opportunities to integrate AI agents to scale operations

Requirements

What you’ll need

Bachelor’s degree preferred
Previous experience serving financial institutions preferred
Experience supporting internal and external customers
Proficiency in Microsoft Office
Experience using AI in day-to-day work
Knowledge of Postman and APIs is a plus
Analytical mindset
Strong ability to collaborate across departments
Excellent written and verbal communication skills

Benefits

Comp & perks

Flexible meal and food allowances
Bradesco medical insurance, extendable to dependents, with co-payment
MetLife dental insurance
Gym allowance
Childcare allowance for children up to 2 years old
Life insurance
Private pension plan
Annual profit-sharing bonus based on achievement of established targets
For hybrid employees: mobility allowance (parking and fuel)
For remote employees: home office allowance
UniQuod, a corporate university offering courses
Partnerships with various educational institutions