Confidential Company

Technician

• Analyze and process consumer and customer requests and complaints within the defined SLA using ServiceNow
• Route requests and complaints to the responsible departments, monitoring their handling and SLA compliance through ServiceNow
• Participate in new projects and continuous improvement initiatives
• Identify improvement opportunities and participate in creating controls and workflows
• Analyze complex cases referred through the Inconsistency Report
• Open, handle, or route internal tickets and incidents through ServiceNow
• Create work instructions in ServiceNow to standardize Back Office activities
• Use and govern AI agents to improve productivity and operational efficiency
• Evaluate opportunities to integrate AI agents to scale operations

Explore Administrative Technician at Confidential Company. Review requirements and application details.