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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success management, focusing on driving product adoption and customer advocacy through effective cross-functional collaboration and data-driven insights. Proficient in utilizing Salesforce and Microsoft tools to enhance customer engagement and retention.
Highest-signal resume keywords
Customer Success ManagementSalesforce ProficiencyData-Driven InsightsCross-Functional CollaborationConsultative Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Adoption AnalysisRisk MitigationValue RealizationProject ManagementSaaS Solutions Experience
Soft Skills
Problem-SolvingCuriosityCreativityPersistenceTrust Building
Tools & Technologies
CongaSalesforceMicrosoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint
Industry Keywords
Customer AdvocacyCustomer HealthRenewalsStakeholder AlignmentCloud Solutions
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Manage a book of global, complex customers using Conga for revenue operations
- Perform detailed adoption analysis
- Engage customers in joint planning to increase adoption
- Lead value realization activities, including customer stakeholder alignment and roadmap reviews
- Ensure Conga solutions are iterated on and improved in customer environments
- Drive customer advocacy by ensuring technical issues are resolved quickly by internal Conga partners
- Act as a facilitator, coach, consultant, and customer advocate
- Drive Conga product adoption and identify expansion opportunities
- Own risk mitigation using cross-functional teams
- Improve customer health and sentiment to support successful, growing renewals
- Align cross-functional teams to deliver strong customer outcomes
- Use data-driven insights to identify growth opportunities and accelerate value realization
Requirements
What you’ll need- Bachelor’s degree or equivalent hands-on experience
- 2–4 years in a customer-facing role (Customer Success, Sales, SDR/BDR, or Technical Support)
- Consultative mindset and ability to build trust and credibility
- Strong written, verbal, presentation, and project management skills
- Proficiency with Salesforce and Microsoft tools (Outlook, Word, Excel, PowerPoint)
- Ability to use AI to manage work efficiently
- Ability to thrive in fast-paced environments and manage multiple priorities with a structured, data-driven approach
- Proven track record of strengthening relationships and driving long-term customer retention
- Experience engaging customers at varying levels of engagement and adoption
- Ability to drive product adoption, mitigate risk, and help customers realize value
- Cross-functional collaboration skills
- Data-driven approach to identifying growth opportunities and accelerating value realization
- Problem-solving, curiosity, creativity, and persistence
- Experience with SaaS/cloud solutions; CLM, CPQ, Salesforce, or Conga experience highly desirable
- Willingness to travel approximately 4 times per year for quarterly Conga events and as-needed customer onsite meetings
Benefits
Comp & perks- Variable incentive pay component
- Flexible work options
- Medical insurance
- Dental insurance
- Quarterly Conga events
- Equal employment opportunities
- Reasonable accommodation for disabilities