Conga

Solutions Engineer

• Develop and deliver highly configurable and customized applications using Conga Products and Platform for customers
• Deliver business transformation to optimize revenue lifecycle processes, enhance operational efficiency, and reduce costs across enterprise environments
• Lead end-to-end Quote-to-Cash implementations and enhancements
• Conduct Contract Lifecycle Management, Configure-Price-Quote, and Quote-to-Cash assessments for legacy systems
• Design and architect robust, scalable, secure, and high-performance technical solutions
• Define technical architecture for custom development, API-driven integrations, and platform configurations
• Develop and customize solutions using Apex, Lightning Web Components, JavaScript, and C#
• Build and maintain REST and SOAP API integrations between Salesforce and external enterprise systems
• Apply version control and branching strategies using Git and Bitbucket
• Manage project delivery using Jira for sprint planning and issue tracking
• Maintain architecture and technical design documentation in Confluence
• Perform code reviews to enforce best practices and platform standards
• Work with data architecture, including mapping and loading
• Ensure compliance with GDPR, FINRA, and HIPAA standards
• Collaborate with sales teams and prospects/customers to define solutions, scope, and Statements of Work
• Report to the Director, PS

Associate Principal Solution Architect

Customer Success Manager

• Own a portfolio of Enterprise accounts as the primary relationship steward between customers and Conga
• Build proactive, outcome-driven customer strategies with aligned Sales counterparts
• Deliver measurable customer value to support retention, expansion, and pipeline contribution
• Collaboratively develop SMART goals, track progress, and demonstrate quantified platform impact
• Set the strategic agenda and build executive relationships
• Co-create success plans and proactively identify opportunities to expand customer value
• Monitor engagement patterns, stakeholder changes, adoption gaps, and unresolved friction
• Develop and execute risk mitigation plans with account teams
• Translate complex Conga platform capabilities into clear customer business value
• Build adoption strategies grounded in customer business outcomes
• Manage book-of-business priorities, commitments, executive business reviews, strategic account planning, change management strategy, health scoring, and adoption planning
• Analyze adoption metrics, usage trends, and business KPIs
• Collaborate cross-functionally with Sales, Renewal Management, Professional Services/Partner team, Support, and Product
• Establish stakeholder relationships, document SMART success plans, align account strategies, manage at-risk accounts, drive quarterly expansion conversations, and maintain portfolio retention

• Manage a book of global, complex customers using Conga for revenue operations
• Perform detailed adoption analysis
• Engage customers in joint planning to increase adoption
• Lead value realization activities, including customer stakeholder alignment and roadmap reviews
• Ensure Conga solutions are iterated on and improved in customer environments
• Drive customer advocacy by ensuring technical issues are resolved quickly by internal Conga partners
• Act as a facilitator, coach, consultant, and customer advocate
• Drive Conga product adoption and identify expansion opportunities
• Own risk mitigation using cross-functional teams
• Improve customer health and sentiment to support successful, growing renewals
• Align cross-functional teams to deliver strong customer outcomes
• Use data-driven insights to identify growth opportunities and accelerate value realization

Associate Customer Success Manager

• Manage a book of global, complex customers using Conga revenue operations solutions
• Perform detailed customer adoption analysis
• Engage customers in joint planning to increase adoption
• Lead value realization activities, including customer stakeholder alignment and roadmap reviews
• Ensure Conga solutions are iterated on and improved in customer environments
• Drive customer advocacy by coordinating rapid resolution of technical issues with internal Conga partners
• Facilitate, coach, and consult customers while continually deepening customer understanding
• Drive adoption of Conga products
• Identify expansion opportunities
• Own risk mitigation using cross-functional teams
• Improve customer health and sentiment
• Ensure successful and growing renewals
• Track customer goals, navigate challenges, and strategize about future-state needs
• Present customer needs to day-to-day contacts, executives, and other stakeholders
• Collaborate with sales, marketing, product, and support teams
• Mentor and guide junior customer success managers

• Own a portfolio of Enterprise accounts as the primary relationship steward between customers and Conga
• Build proactive, outcome-driven customer strategies with the aligned Sales counterpart
• Deliver measurable customer value to support retention, expansion, and pipeline contribution
• Develop, track, and manage collaborative SMART success goals
• Establish executive relationships and co-create customer success plans
• Identify adoption gaps, engagement risks, stakeholder changes, and unresolved friction
• Develop and execute risk mitigation plans with account teams
• Learn complex Conga products and translate platform capabilities into clear customer value
• Collaborate with Sales, Renewal Management, Professional Services/Partner teams, Support, and Product
• Develop adoption strategies and constructively challenge customer approaches when appropriate
• Manage priorities, commitments, follow-ups, and the account book independently
• Conduct executive business reviews, strategic account planning, change management strategy, health scoring, and adoption planning
• Use adoption metrics, usage trends, and business KPIs to communicate quantified value to customer executives
• Establish stakeholder relationships, success plans, account strategies, and mitigation plans within the first 6–12 months
• Drive at least one meaningful expansion conversation per quarter in partnership with Sales
• Maintain or improve portfolio retention rates and prevent surprise churn