Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Conga

Customer Success Manager

Conga

. Own a portfolio of Enterprise accounts as the primary relationship steward between customers and Conga .

Posted 9/24/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $125,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in B2B SaaS Customer Success and Account Management, with a focus on developing proactive account strategies, managing enterprise relationships, and utilizing data-driven insights to drive customer value and retention.

Highest-signal resume keywords
B2B SaaS Customer SuccessAccount ManagementSMART Goals DevelopmentRisk Mitigation StrategiesData-Driven Customer Value Communication

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Success PlanningAccount Strategy DevelopmentRisk Identification and MitigationAdoption Metrics AnalysisHealth ScoringChange Management StrategyExpansion Conversation FacilitationContract ManagementRevenue Lifecycle ManagementManaging Multiple Accounts
Soft Skills
Clear CommunicationActive ListeningRelationship BuildingNavigating Difficult ConversationsConstructive Challenge
Tools & Technologies
GainsightSalesforcePowerBIClari
Industry Keywords
Enterprise AccountsCustomer RetentionPipeline ContributionExecutive Business ReviewsCollaborative Success Goals

About the role

Key responsibilities & impact
  • Own a portfolio of Enterprise accounts as the primary relationship steward between customers and Conga
  • Build proactive, outcome-driven customer strategies with the aligned Sales counterpart
  • Deliver measurable customer value to support retention, expansion, and pipeline contribution
  • Develop, track, and manage collaborative SMART success goals
  • Establish executive relationships and co-create customer success plans
  • Identify adoption gaps, engagement risks, stakeholder changes, and unresolved friction
  • Develop and execute risk mitigation plans with account teams
  • Learn complex Conga products and translate platform capabilities into clear customer value
  • Collaborate with Sales, Renewal Management, Professional Services/Partner teams, Support, and Product
  • Develop adoption strategies and constructively challenge customer approaches when appropriate
  • Manage priorities, commitments, follow-ups, and the account book independently
  • Conduct executive business reviews, strategic account planning, change management strategy, health scoring, and adoption planning
  • Use adoption metrics, usage trends, and business KPIs to communicate quantified value to customer executives
  • Establish stakeholder relationships, success plans, account strategies, and mitigation plans within the first 6–12 months
  • Drive at least one meaningful expansion conversation per quarter in partnership with Sales
  • Maintain or improve portfolio retention rates and prevent surprise churn

Requirements

What you’ll need
  • 3–5 years of recent, hands-on experience in B2B SaaS Customer Success, Account Management, or a closely related customer-facing role
  • At least some experience in an enterprise or complex mid-market environment
  • Ability to build success plans with SMART goals
  • Ability to develop proactive account strategies with Sales counterparts
  • Ability to identify and mitigate customer risks
  • Genuine curiosity and work ethic to learn sophisticated products and nuanced workflows
  • Clear communication, active listening, and relationship-building abilities
  • Ability to navigate difficult conversations and challenge customer approaches constructively
  • Ability to manage a book of business independently
  • Ability to use data, adoption metrics, usage trends, and business KPIs to tell a customer-value story
  • Familiarity with Gainsight, Salesforce, PowerBI, or Clari is a plus
  • Experience with Revenue Lifecycle Management, contract management, CPQ, or related commercial process platforms is an edge
  • Exposure to structured QBRs, formal health scoring, or executive business reviews is an edge
  • Track record contributing to expansion or renewal outcomes is an edge
  • Familiarity with Enterprise Sales and CS collaboration on account strategy and pipeline development is an edge
  • Demonstrated ability to manage 15+ accounts simultaneously is an edge

Benefits

Comp & perks
  • Variable incentive pay component
  • Flexible work options
  • Medical insurance
  • Dental insurance
  • Equal employment opportunities
  • Reasonable accommodation for disabilities
  • Confidential handling of applicant information