Customer Success Manager

Conga

. Manage a portfolio of Conga’s large and complex national and global accounts .

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex B2B SaaS customer accounts, driving product adoption, and ensuring customer success through strategic relationship building and data-driven insights. Proficient in project management and customer advocacy to enhance retention and satisfaction.

Highest-signal resume keywords

B2B SaaS ExperienceCustomer Success ManagementProject Management ProficiencyData Interpretation and Strategy DevelopmentCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer RetentionCustomer ExpansionRevenue Lifecycle ProcessesBusiness AcumenKPI Understanding

Soft Skills

Relationship ManagementStrategic Problem-SolvingAdaptabilityCuriosityTrust Building

Tools & Technologies

PowerBIGainsightSalesforceClari

Industry Keywords

Enterprise AccountsCustomer AdvocacyCross-Functional CollaborationExecutive RelationshipsCustomer Insights

About the role

Key responsibilities & impact

Manage a portfolio of Conga’s large and complex national and global accounts
Build and manage executive relationships with multiple customer stakeholders
Build trusted customer relationships and act as a strategic advisor
Drive product adoption and ensure customers achieve measurable business outcomes
Understand customer needs and coach customers toward success
Serve as a cross-functional liaison and influence internal stakeholders to deliver customer-centric solutions
Continuously seek customer insights to strengthen partnerships
Drive customer retention, expansion, satisfaction, and long-term loyalty
Lead complex, cross-functional customer initiatives from planning through execution
Define objectives, coordinate stakeholders, manage timelines, dependencies, risks, and action items
Align product functionality and adoption with customers’ broader business goals
Advise customers on best practices and revenue lifecycle processes
Collaborate with Enterprise Sales and Customer Success teams on account strategy and pipeline development
Participate in structured QBRs, formal health scoring, and executive business reviews
Travel up to 30%

Requirements

What you’ll need

3 to 5 years of B2B SaaS experience owning accountability for strategic and enterprise-level national or global customer accounts
3 or more years of B2B SaaS Customer Success experience in a complex enterprise-grade SaaS company
Proven track record of customer retention and expansion
Ability to interpret complex data, uncover patterns, and translate insights into actionable strategies
Comfort using PowerBI, Gainsight, Salesforce, and Clari
Exceptional communication skills with executive-level and non-technical audiences
Ability to build rapport, earn trust, and manage relationships across customer profiles and internal teams
Strategic problem-solving skills and comfort navigating complexity and ambiguity
Project management proficiency, including managing objectives, stakeholders, timelines, dependencies, risks, and action items
Business acumen including understanding revenue models, KPIs, and financial metrics
Customer advocacy and ability to influence internal stakeholders
Curiosity, adaptability, and willingness to learn industry trends, emerging technologies, and best practices
Highly preferred to work in the Eastern or Central Time Zone
Ability to manage a book of business with 15+ accounts simultaneously
Up to 30% travel

Benefits

Comp & perks

Variable incentive pay component
Flexible work options
Medical insurance
Dental insurance
Reasonable accommodation for disabilities
Equal employment opportunities and inclusive workplace