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Conga

Customer Success Manager

Conga

. Own a portfolio of Enterprise accounts as the primary relationship steward between customers and Conga .

Posted 9/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $125,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in B2B SaaS Customer Success and Account Management, with a strong focus on building proactive account strategies, developing SMART goals, and utilizing data to drive customer value. Proven ability to manage enterprise accounts, foster executive relationships, and execute risk mitigation plans effectively.

Highest-signal resume keywords
B2B SaaS Customer SuccessAccount ManagementSMART Goals DevelopmentCross-Functional CollaborationRisk Mitigation Planning

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Value AnalysisAdoption Metrics TrackingBusiness KPI UtilizationChange Management StrategyStrategic Account Planning
Soft Skills
Relationship BuildingSelf-MotivationOwnership MentalityCuriosityPrioritization
Tools & Technologies
GainsightSalesforcePowerBIClariRevenue Lifecycle Management
Industry Keywords
Enterprise AccountsCustomer Success MethodologiesExecutive Business ReviewsHealth ScoringPipeline Development

About the role

Key responsibilities & impact
  • Own a portfolio of Enterprise accounts as the primary relationship steward between customers and Conga
  • Build proactive, outcome-driven customer strategies with aligned Sales counterparts
  • Deliver measurable customer value to support retention, expansion, and pipeline contribution
  • Collaboratively develop SMART goals, track progress, and demonstrate quantified platform impact
  • Set the strategic agenda and build executive relationships
  • Co-create success plans and proactively identify opportunities to expand customer value
  • Monitor engagement patterns, stakeholder changes, adoption gaps, and unresolved friction
  • Develop and execute risk mitigation plans with account teams
  • Translate complex Conga platform capabilities into clear customer business value
  • Build adoption strategies grounded in customer business outcomes
  • Manage book-of-business priorities, commitments, executive business reviews, strategic account planning, change management strategy, health scoring, and adoption planning
  • Analyze adoption metrics, usage trends, and business KPIs
  • Collaborate cross-functionally with Sales, Renewal Management, Professional Services/Partner team, Support, and Product
  • Establish stakeholder relationships, document SMART success plans, align account strategies, manage at-risk accounts, drive quarterly expansion conversations, and maintain portfolio retention

Requirements

What you’ll need
  • 3–5 years of recent, hands-on experience in B2B SaaS Customer Success, Account Management, or a closely related customer-facing role
  • Experience in an enterprise or complex mid-market environment
  • Ability to develop and track SMART goals and success plans
  • Ability to build proactive account strategies with Sales counterparts
  • Ability to identify customer risks and develop mitigation plans
  • Curiosity and work ethic to learn sophisticated products and nuanced workflows
  • Executive-level and administrator-level communication and relationship-building skills
  • Cross-functional collaboration with Sales, Renewal Management, Professional Services/Partner team, Support, and Product
  • Self-motivation, ownership mentality, prioritization, and follow-through
  • Ability to use data, adoption metrics, usage trends, and business KPIs to tell a customer-value story
  • Experience managing a book of business with 15+ accounts simultaneously is an edge
  • Experience with Revenue Lifecycle Management, contract management, CPQ, or related commercial process platforms is an edge
  • Exposure to defined success methodologies, such as structured QBRs, formal health scoring, and executive business reviews is an edge
  • Track record contributing to expansion or renewal outcomes is an edge
  • Familiarity with Enterprise Sales and CS collaboration on account strategy and pipeline development is an edge
  • Familiarity with Gainsight, Salesforce, PowerBI, or Clari is a plus

Benefits

Comp & perks
  • Variable incentive pay component
  • Flexible work options
  • Medical insurance
  • Dental insurance
  • Equal employment opportunities
  • Reasonable accommodation for disabilities