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Conga

Senior Director, Customer Success

Conga

. Lead and manage a team of Customer Success Managers in EMEA .

Posted 11/3/2026full-timeRemote • United KingdomSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in Enterprise B2B SaaS Customer Success, with a strong focus on customer retention, expansion, and driving business outcomes. Proven ability to lead teams, foster cross-functional collaboration, and utilize data-driven decision-making to enhance customer relationships and satisfaction.

Highest-signal resume keywords
15+ Years Of Enterprise B2B SaaS Customer Success ExperienceCustomer Retention And ExpansionData-Driven Decision-MakingCross-Functional CollaborationLeadership And Team Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Success MethodologyRevenue ManagementContract Management SoftwareIT Project Management FundamentalsBusiness Strategy Understanding
Soft Skills
Excellent Verbal And Written Communication SkillsStrong Interpersonal SkillsProblem-Solving SkillsAdaptability In Fast-Paced EnvironmentsCustomer Advocacy
Tools & Technologies
SalesforceConga Product Experience
Industry Keywords
ManufacturingHealthcareFinancial ServicesTechnologyEmerging Technologies

Tech Stack

Tools & technologies
Go

About the role

Key responsibilities & impact
  • Lead and manage a team of Customer Success Managers in EMEA
  • Manage a book of global, complex customers using Conga revenue operations solutions
  • Drive accountability and adherence to Conga’s Customer Success methodology
  • Build and cultivate deep, trusted, and transparent customer relationships
  • Ensure teams drive tangible business outcomes with customers
  • Serve as a cross-functional liaison across the organization
  • Provide strategic vision and foster a culture of innovation
  • Coach, advise, and motivate teams to exceed expectations and deliver customer value
  • Identify expansion opportunities and mitigate customer risk through cross-functional teams
  • Improve customer health and sentiment
  • Act as the voice of the customer and facilitate customer conversations
  • Drive outcomes for customers and Conga
  • Ensure a successful and growing customer base

Requirements

What you’ll need
  • 15+ years of Enterprise B2B SaaS Customer Success experience
  • Accountability for large Enterprise and Strategic-level books of business
  • Proven track record of customer retention and expansion
  • Experience driving consistent Customer Success methodology and execution across CS leaders and individual contributors
  • Data-driven decision-making and ability to analyze process performance
  • Excellent verbal and written communication skills with VP and above stakeholders
  • Ability to articulate complex concepts and technical information to technical and non-technical stakeholders
  • Strong interpersonal skills to build rapport, establish trust, and manage relationships with diverse customers and internal teams
  • Problem-solving skills in complex and ambiguous environments
  • Understanding of business strategy, revenue models, and capacity models
  • Customer advocacy and customer-centric decision-making
  • Adaptability in fast-paced, changing environments
  • Interest in industry trends, emerging technologies, and customer success best practices
  • Cross-functional collaboration with Go To Market, Product, Services, and Support teams
  • Leadership, team management, coaching, mentoring, or cross-functional initiative experience
  • Prior experience in manufacturing, healthcare, financial services, or technology is highly desirable
  • In-depth understanding of Revenue Management and/or contract management software solutions
  • Understanding of commercial functions and processes
  • IT project management fundamentals
  • Salesforce and/or Conga product experience is a plus

Benefits

Comp & perks
  • Individual and team development opportunities
  • Diverse, inclusive, and authentic workplace
  • Equal employment opportunities
  • Reasonable accommodation for applicants with disabilities
  • Confidential handling of applicant information
  • Conga does not accept unsolicited third-party agency resumes for posted FTE positions