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National Accounts Coordinator
Conn Selmer. Serve as the primary day-to-day customer service contact for assigned national accounts .
About the role
Key responsibilities & impact- Serve as the primary day-to-day customer service contact for assigned national accounts
- Enter, manage, and monitor customer orders with a high degree of accuracy
- Respond to customer inquiries regarding product availability, backorders, ETAs, and allocations
- Resolve order issues, returns, claims, and other customer service concerns
- Maintain accurate account information, documentation, and activity within D365 and CRM systems
- Coordinate pricing exceptions, promotions, and special programs
- Develop relationships with buyers, managers, and sales staff for assigned accounts
- Respond to product questions and provide recommendations across brass, woodwind, and percussion brands
- Drive awareness and recommendation of Conn Selmer products among assigned dealer accounts
- Support new product launches, promotions, and sales initiatives
- Plan and coordinate monthly Conn Selmer product training with product management
- Identify opportunities to improve product knowledge, sales engagement, and brand visibility
- Prepare account analyses, opportunity summaries, and sales-support materials
- Follow up on opportunities and action items from dealer meetings, trade shows, and account interactions
- Monitor sales trends and identify account opportunities, challenges, and risks
- Provide information and insights to the National Accounts Manager to support account strategy and growth
- Assist with special projects and programs designed to grow assigned national accounts
Requirements
What you’ll need- Associate or Bachelor’s degree preferred
- 2+ years of experience in inside sales, customer service, account management, or a related role
- Experience in the music products industry or music retail is strongly preferred
- Experience with school band and percussion instruments is a plus
- Strong product knowledge, or the demonstrated ability to quickly develop expertise, across brass, woodwind, and percussion products
- Comfortable presenting products and information to a sales team
- Excellent verbal and written communication skills
- Highly organized with the ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and follow-through skills
- Proficiency with Microsoft Office, particularly Excel
- Experience with D365, CRM systems, or similar business software
- Requires periods of sedentary work, daily standing and walking
- Requires repetitive upper body movement – keyboard and monitor use
- Visual and hearing acuity