Conn Selmer

Bookkeeper

• Serve as the primary day-to-day customer service contact for assigned national accounts
• Enter, manage, and monitor customer orders with a high degree of accuracy
• Respond to customer inquiries regarding product availability, backorders, ETAs, and allocations
• Resolve order issues, returns, claims, and other customer service concerns
• Maintain accurate account information, documentation, and activity within D365 and CRM systems
• Coordinate pricing exceptions, promotions, and special programs
• Develop relationships with buyers, managers, and sales staff for assigned accounts
• Respond to product questions and provide recommendations across brass, woodwind, and percussion brands
• Drive awareness and recommendation of Conn Selmer products among assigned dealer accounts
• Support new product launches, promotions, and sales initiatives
• Plan and coordinate monthly Conn Selmer product training with product management
• Identify opportunities to improve product knowledge, sales engagement, and brand visibility
• Prepare account analyses, opportunity summaries, and sales-support materials
• Follow up on opportunities and action items from dealer meetings, trade shows, and account interactions
• Monitor sales trends and identify account opportunities, challenges, and risks
• Provide information and insights to the National Accounts Manager to support account strategy and growth
• Assist with special projects and programs designed to grow assigned national accounts

National Accounts Coordinator