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Part Time Customer Service Support Coordinator – 3 Days Per Week
Connected Kerb. Work within the customer service and operations teams to help deliver the best possible service to clients and customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities with a focus on effective communication and case management. Proficient in managing multiple tasks while maintaining oversight of workload in a fast-paced environment.
Highest-signal resume keywords
Customer Service ExperienceMicrosoft Office ProficiencyCase Management OrganisationExcellent Written CommunicationStrong Multi-Tasking Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft WordMicrosoft ExcelMicrosoft ProjectD365
Soft Skills
Passionate About Customer ServiceAbility To Work Under PressureFlexible AttitudeSelf-StarterExcellent Verbal Communication
Industry Keywords
Call Centre EnvironmentCustomer QueriesUptime KPIsUtilisation KPIs
About the role
Key responsibilities & impact- Work within the customer service and operations teams to help deliver the best possible service to clients and customers
- Support a 24/7 operation assisting customers at all times of day
- Communicate with customers by email and phone
- Answer customer queries and resolve issues
- Help ensure the Connected Kerb network is reliable
- Contribute to meeting uptime and utilisation KPIs
Requirements
What you’ll need- Good working knowledge of Microsoft Office packages (MS Word, Excel, Project, D365)
- Passionate about customer service
- Customer Service experience in a call centre environment preferable
- Ability to work under pressure to deadlines
- Flexible attitude towards work to deal with a variable and demanding workload
- Strong multi-tasking skills
- Ability to maintain full oversight of incoming work alongside ongoing tasks
- Exceptional case management organisation
- Excellent written and verbal communication skills
- Self-starter who can manage their own time
Benefits
Comp & perks- Competitive salary
- Competitive Pension Scheme - via Royal London
- Flexible working hours and hybrid working model
- 28 days of holidays and generous Family Leave policies
- Central London location (Soho)
- Lots of opportunities to socialise!
- Opportunities to develop your career
- Opportunities to develop your expertise
- Flat organisation where exceptional talents can make a real impact
- Diverse and exciting work atmosphere with passionate and talented teams