Assistant Manager, Patient Access, Front Office

Connecticut Children's

. Supervise staff and coordinate daily Patient Access Front Office operations supporting outpatient hospital services .

Posted 11/6/2026full-timeHartford • Connecticut • United StatesMid-LevelSenior💰 $25 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient access operations, including scheduling, registration, and insurance verification, while effectively supervising staff and managing performance. Proficient in developing policies and procedures to enhance operational efficiency and ensure compliance with healthcare regulations.

Highest-signal resume keywords

Patient Registration ExperienceSupervisory Experience in HealthcareCertified HealthCare Access Manager (CHAM)Employee Development and Performance ManagementKnowledge of Healthcare Fiscal Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient AdmissionsInsurance VerificationFinancial ClearancePolicy DevelopmentData Quality ReviewsScheduling UtilizationRevenue Cycle ManagementElectronic Healthcare Records

Soft Skills

CoachingMentoringOrganizational SkillsIndependent Judgment

Tools & Technologies

Microsoft WindowsMicrosoft OfficeElectronic Healthcare Records Systems

Certifications & Qualifications

Certified HealthCare Access Manager (CHAM)

Industry Keywords

Patient Access OperationsOutpatient Hospital ServicesHealthcare RegulationsPatient Rights

About the role

Key responsibilities & impact

Supervise staff and coordinate daily Patient Access Front Office operations supporting outpatient hospital services
Determine daily staffing assignments across seven departments and coordinate Float Pool cross-coverage and training
Supervise scheduling, pre-registration, registration, check-in, insurance verification, referrals, pre-authorizations, and point-of-service collections
Ensure accurate patient and guarantor demographic, insurance, referral, authorization, and financial information
Monitor patient throughput, scheduling utilization, fill rates, productivity, quality goals, and revenue-cycle results
Develop, implement, enforce, and maintain department policies, procedures, and front-office standard work
Coach, mentor, train, evaluate, and support employee development and performance management
Participate in selection, interviewing, hiring, orientation, and termination decisions
Audit registration documentation, resolve outstanding issues, conduct data quality reviews, and implement follow-up training
Investigate insurance and referral issues and support denial reduction and payment maximization
Collaborate with clinical leaders, Patient Accounts, IT, Financial Clearance, and the One-Call Referral Center
Report staffing abnormalities, productivity, metrics, financial results, and performance issues to the Patient Access Manager

Requirements

What you’ll need

4 to 6 years of work experience in patient registration or physician practice experience required
Supervisory experience in a healthcare environment strongly preferred
Post-high school education preferred; relatable or comparable certification strongly considered
Certified HealthCare Access Manager (CHAM) through NAHAM preferred or scheduled to be obtained within 2 years from hire date
Knowledge of patient admissions, registration, insurance, financial clearance, healthcare fiscal management, applicable regulations, and patient rights
Working knowledge of Microsoft Windows
Intermediate Microsoft Office skills, including Word, Excel, and PowerPoint
Understanding of electronic healthcare records
Experience evaluating operations, formulating policies, and developing and implementing strategies and procedures
Employee development and performance management skills
Ability to use independent judgment, organize resources, establish priorities, develop goals, manage employees, and implement change initiatives

Benefits

Comp & perks

Medical, dental and vision insurance
Hospital-paid life and disability coverage
Paid time off and leave programs
Education and training assistance
Retirement savings plan with hospital match
Employment assistance program