Patient Access Associate II – Central Financial Clearance

Connecticut Children's

. Coordinate and perform multiple complex functions within the Patient Access department.

Posted 10/12/2026full-timeHartford • Connecticut • United StatesJuniorMid-Level💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient access functions, including registration, insurance verification, and financial processing, while maintaining compliance with HIPAA regulations. Exhibits strong organizational and communication skills to effectively support patients and collaborate with healthcare teams.

Highest-signal resume keywords

Healthcare ExperiencePatient RegistrationInsurance VerificationCHAA CertificationMS Word and Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Pre-RegistrationData Entry SkillsChart ReviewsBilling SystemsFinancial ClearanceManaged Care KnowledgeReferral/Pre-Certification ProcessAuthorization ProcessADT Systems KnowledgeHIPAA Knowledge

Soft Skills

Excellent Communication SkillsStrong Organizational SkillsTeam CollaborationCultural SensitivityAbility to Handle Fast-Paced Environment

Tools & Technologies

EPICInsurance Verification Systems

Certifications & Qualifications

CHAA (Certified Healthcare Access Associate)

Industry Keywords

Patient AccessHealthcareFinancial CounselingUtilization ReviewPatient Privacy

About the role

Key responsibilities & impact

Coordinate and perform multiple complex functions within the Patient Access department.
Interpret department policies to resolve routine-to-complex inquiries and patient account problems with other departments.
Identify process improvement opportunities and offer potential solutions.
Represent the department in meetings.
Serve as a resource to team members for training and problem resolution.
Provide receptionist, secretarial support, or Health Unit Coordinator functions.
Perform administrative support activities and maintain patient privacy and confidentiality.
Collect and enter demographic, guarantor, financial, insurance, and billing information.
Perform patient pre-registration, registration, check-in, check-out, and update patient information.
Schedule complex appointments and coordinate appointments with other hospital areas.
Answer and triage telephone calls; obtain required signatures and consent forms.
Work financial clearance queues; verify benefits, eligibility, referrals, and authorizations.
Complete chart reviews and submit documentation to insurers.
Coordinate with payers, providers, clinical staff, and Utilization Review on financial processing and authorization issues.
Refer patients and families to Financial Counseling, DSS, and Financial Assistance.
Establish payment plans and follow up on non-payment and outstanding financial issues.
Enter patient charges into billing systems and ensure account accuracy.
Demonstrate cultural sensitivity and age-appropriate care for patients from neonates through adolescence.
Support Connecticut Children’s mission, values, goals, and standards.

Requirements

What you’ll need

High School Diploma, GED, or a higher level of education that would require the completion of high school, is required.
Healthcare experience required.
5-7 years directly related experience preferred.
Associates Degree preferred.
CHAA (Certified Healthcare Access Associate) preferred.
Intermediate knowledge of MS Word and Excel.
Knowledge of ADT systems and Insurance Verification systems; EPIC preferred.
Knowledge of Managed Care, referral/pre-certification/authorization process.
Knowledge of HIPAA.
Computer, typing, and data entry skills.
Excellent telephone and communication skills.
Strong organizational skills.
Ability to handle a fast-paced, high-volume environment.
Ability to work in a team environment alongside multiple disciplines.
Ability to provide guidance and assist in training peers.
Ability to have crucial conversations with others/peers.

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Hospital-paid life insurance
Hospital-paid disability coverage
Paid time off
Leave programs
Education and training assistance
Retirement savings plan with hospital match
Employment assistance program