Patient Access Associate III

Connecticut Children's

. Coordinate and perform complex functions within the Patient Access department .

Posted 10/27/2026full-timeHartford • Connecticut • United StatesJuniorMid-Level💰 $21 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient access operations, including registration, insurance verification, and financial counseling, while effectively coordinating workflows and providing training in a fast-paced healthcare environment.

Highest-signal resume keywords

Healthcare ExperienceCHAA CertificationInsurance Verification KnowledgeMS Word and Excel ProficiencyADT Systems Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationData EntryFinancial Clearance ManagementAppointment SchedulingProcess Improvement ImplementationQuality Assurance SupportDemographic Information CollectionTask DelegationAudit Registration DataInsurance Benefits Coordination

Soft Skills

Team CollaborationProblem SolvingEffective CommunicationGuidance and TrainingWorkload Balancing

Tools & Technologies

EPICInsurance Verification SystemsSpreadsheetsDatabasesScheduling Templates

Certifications & Qualifications

CHAA (Certified Healthcare Access Associate)

Industry Keywords

Managed CarePatient AccountsReferral AuthorizationFinancial Assistance ProcessesDSS

About the role

Key responsibilities & impact

Coordinate and perform complex functions within the Patient Access department
Resolve routine to complex patient inquiries and account problems using departmental policies
Identify process improvement opportunities and implement solutions
Represent the department in meetings and serve as a primary resource for team members
Provide receptionist, secretarial, Health Unit Coordinator, training, and quality assurance support
Create staffing assignments, schedules, and task delegations
Audit registration data, follow up on outstanding issues, and maintain spreadsheets and databases
Collect and enter demographic, guarantor, financial, insurance, and billing information
Perform patient pre-registration, registration, check-in, check-out, and appointment scheduling
Build and maintain scheduling templates and obtain required consent and privacy signatures
Manage financial clearance work queues, insurance benefits, referrals, authorizations, denials, and chart reviews
Support financial counseling, financial evaluations, payment plans, DSS, and financial assistance processes
Verify insurance coverage and coordinate with clinical staff, payers, and utilization review
Coordinate daily department activities, delegate assignments, participate in a hospital committee, and share initiatives

Requirements

What you’ll need

High School Diploma, GED, or a higher level of education that would require the completion of high school
Healthcare experience required
2-4 years directly related experience required
CHAA (Certified Healthcare Access Associate) required within 1 year
Advanced knowledge of MS Word and Excel
Knowledge of ADT systems and Insurance Verification systems; EPIC preferred
Knowledge of Managed Care, referral/pre-certification/authorization, Denials, Patient Accounts and DSS
Computer, typing, and data entry skills
Ability to handle a fast-paced, high-volume environment
Ability to work in a team environment alongside multiple disciplines
Ability to coordinate workflows, balance workloads, provide guidance and training, and delegate effectively

Benefits

Comp & perks

Medical, dental and vision insurance
Hospital-paid life and disability coverage
Paid time off and leave programs
Education and training assistance
Retirement savings plan with hospital match
Employment assistance program