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Client Manager
Connection. Manage a portfolio of existing GlobalServe customers as the main point of contact for the overall account relationship .
Posted 10/27/2026full-timeRemote • New Hampshire • United StatesSeniorLead💰 $76,500 - $97,920 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and global IT procurement, with a strong focus on building client relationships and developing strategic account plans. Proven ability to analyze market trends and drive revenue growth through consultative selling and effective collaboration with internal and external partners.
Highest-signal resume keywords
Account ManagementGlobal IT ProcurementRevenue ForecastingConsultative SellingAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Revenue ManagementGross Profit AnalysisPipeline ManagementAccount Strategy DevelopmentMarket Trend AnalysisCustomer Feedback AnalysisIT Environment UnderstandingSales Growth OpportunitiesForecastingAccount Planning
Soft Skills
Relationship BuildingCustomer-Focused MindsetStrong Communication SkillsProblem-Solving SkillsPresentation Skills
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
GlobalServeOEMsService DeliverySupply ChainOperationsHardware LifecycleSoftware LifecycleServices LifecycleBusiness ReviewsQBRs
About the role
Key responsibilities & impact- Manage a portfolio of existing GlobalServe customers as the main point of contact for the overall account relationship
- Learn each customer’s business, IT environment, purchasing approach, and global needs
- Develop account strategies and establish short- and long-term account goals
- Maintain the account pipeline and provide accurate revenue forecasts
- Build relationships with customer contacts at all levels, including executives
- Maintain regular customer contact through meetings, business reviews, and onsite visits
- Analyze dashboards, purchasing and services data, customer feedback, and market information to identify trends, risks, and opportunities
- Identify ways to support customers and grow relationships across hardware, software, and services
- Coordinate account activity across Service Delivery, Supply Chain, Operations, and Finance
- Work with global partners, OEMs, and Connection teams to support customers and resolve service or delivery issues
- Lead QBRs and EBRs and follow through on agreed actions
- Drive revenue growth by developing opportunities within assigned accounts
- Share customer, market, and country trends with internal teams
- Perform other duties and special projects as assigned
- Travel internationally approximately 30% of the time
Requirements
What you’ll need- 7+ years of relevant experience in account management, sales, global IT procurement, or a related field
- Bachelor’s degree or an equivalent combination of education and professional experience
- Ability to build trusted client relationships and strengthen account partnerships
- Strategic, customer-focused mindset
- Ability to translate business priorities, global requirements, and IT environments into actionable account plans
- Strong commercial and financial acumen
- Experience managing revenue, gross profit, pipelines, forecasts, and growth opportunities
- Knowledge of global IT procurement and the hardware, software, and services lifecycle
- Ability to work effectively across GlobalServe, Connection, OEMs, and global partners
- Track record of consultative selling, upselling, and identifying new opportunities within existing accounts
- Excellent written, verbal, and presentation skills
- Strong analytical and problem-solving skills
- Applicants must be authorized to work for any employer in the U.S.
- Employer cannot sponsor or take over sponsorship of an employment visa
Benefits
Comp & perks- Competitive compensation
- 401k plans
- Medical insurance
- Free therapy visits
- Mental health coaching and tools
- Meditation resources
- Generous paid time off, including vacation and sick time
- Wellness Time Off days
- Volunteer Time Off days