Connection

Business Development Rep

• Increase sales in the funded partner and/or partner-specific technology practice area
• Work directly with Sales teams and Sales management to penetrate accounts and increase market share
• Identify solution opportunities through book-of-business reviews
• Develop focus accounts, including under-penetrated or inactive/declining accounts
• Identify net-new customer opportunities using data analysis
• Partner with Sales and engage in customer calls to identify, develop, and close opportunities
• Collaborate with partners and field teams to target specific accounts
• Monitor and participate in special pricing programs and maximize deal-registration opportunities
• Create sales-enablement programs supporting backend profitability
• Maintain the opportunity pipeline from design through deployment
• Drive partner promotions and programs with Sales teams
• Collaborate on business development and communications with Sales teams
• Strategize with Sales management on tactics for growing the business segment and practice area
• Track plan progress and successful tactics with Sales and Sales management
• Maximize partner programs and profitability
• Maintain and increase technology knowledge through training and certifications
• Assist in creating and presenting technical training to selling organizations
• Coach Sales teams on practice-area technologies
• Perform other assigned duties and special projects

Business Development Specialist

• Work under minimal supervision of the applicable Manager of Product Management.
• Increase sales in the funded partner and/or partner’s specific practice area by working with Sales teams and Sales management.
• Identify solution opportunities through book of business reviews.
• Develop focus accounts, including under-penetrated, inactive, or declining accounts.
• Identify net new customer opportunities using data analysis.
• Participate in customer calls to identify, develop, and close opportunities where applicable.
• Collaborate with partners and field teams to target specific accounts.
• Monitor and participate in special pricing programs and maximize deal registration opportunities.
• Create sales enablement programs using front-end pricing knowledge to drive backend profitability.
• Maintain the opportunity pipeline from design through deployment.
• Drive partner promotions and programs with Sales teams.
• Collaborate on business development and communications with Sales teams.
• Strategize with Sales management on tactics to grow the business segment and practice area.
• Track plan progress and discuss successful tactics with Sales and Sales management.
• Maximize partner programs and profitability by understanding backend programs.
• Maintain technology knowledge and achieve or maintain certifications.
• Attend industry and manufacturer training.
• Complete partner certifications through assigned online or onsite training.
• Assist in creating and presenting technical training to selling organizations.
• Coach Sales teams on practice-area technologies.
• Perform other duties or special projects as assigned.

• Increase sales in funded partner and/or partner-specific practice areas
• Work directly with Sales teams and Sales management to penetrate accounts and increase market share
• Identify solution opportunities through book-of-business reviews
• Develop focus accounts, including under-penetrated and inactive or declining accounts
• Identify net-new customer opportunities using data analysis
• Participate in customer calls to identify, develop, and close opportunities
• Collaborate with partners and field teams to target specific accounts
• Monitor and participate in deal registration and special pricing programs
• Create sales enablement programs using front-end pricing knowledge to drive backend profitability
• Maintain the opportunity pipeline from design through deployment
• Drive partner promotions and programs with Sales teams
• Collaborate on business development and communications
• Strategize with Sales management on business-segment and practice-area growth
• Create strategies to maximize partner programs and profitability
• Attend industry and manufacturer training
• Achieve partner certifications through assigned online or onsite training
• Assist with creating and presenting technical training to selling organizations
• Coach sales teams on practice-area technologies
• Perform other assigned duties and special projects

• Work under minimal supervision of the applicable Manager of Product Management
• Proactively increase sales in funded partner and/or partner-specific practice areas
• Work with Sales teams and Sales management to penetrate accounts and increase market share
• Identify solution opportunities through book-of-business reviews
• Develop focus accounts, including under-penetrated, inactive, or declining accounts
• Identify net-new customer opportunities using data analysis
• Participate in customer calls to identify, develop, and close opportunities
• Collaborate with partners and field teams to target specific accounts
• Monitor and participate in special pricing and deal registration programs
• Create sales enablement programs supporting pricing and backend profitability
• Maintain the opportunity pipeline from design through deployment
• Drive partner promotions and programs with Sales teams
• Collaborate on business development and communications with Sales teams
• Strategize with Sales management on tactics to grow business segments and practice areas
• Track plan progress and develop successful sales tactics
• Maximize partner programs and profitability
• Maintain current technology knowledge and certifications
• Attend industry and manufacturer training
• Achieve required partner certifications through online or onsite training
• Assist in creating and presenting technical training to selling organizations
• Coach sales teams on practice-area technologies
• Perform other assigned duties and special projects

Customer Support

• Assist assigned Executive, Senior Executive, or Presidential Account Managers with day-to-day order fulfillment
• Resolve customer issues on assigned new and existing accounts
• Support account retention and growth
• Provide customer service to the Account Manager and customer during order fulfillment and servicing
• Support day-to-day transactions so Account Managers can expand their business
• Proactively follow up on open orders and customer service issues to resolve problems
• Handle incoming calls and assist on calls as needed
• Prepare and follow up on orders to ensure accuracy and customer satisfaction

Inside Sales Support Representative

Solutions Engineer

• Build, test, integrate, and deploy enterprise AI applications, copilots, agents, and supporting components under the guidance of senior engineers
• Develop solution components using Microsoft Foundry, Copilot Studio, Microsoft Fabric, Microsoft 365 Copilot and Agent Builder, Power Platform, Azure services, Power BI, and related Microsoft technologies
• Create agent actions, tools, APIs, connectors, workflows, integrations, prompts, structured outputs, and tool-use flows using approved patterns and secure interfaces
• Develop application components and agent backends using Python and/or C#/.NET, Azure Functions, REST APIs, source control, automated testing, and CI/CD practices
• Integrate AI solutions with enterprise APIs, Dataverse, SharePoint, Microsoft Graph, databases, SaaS applications, and other approved data sources
• Build grounding and retrieval-augmented generation capabilities using enterprise content, Azure AI Search, embeddings, vector search, Fabric data assets, and permission-aware retrieval patterns
• Support Power Automate flows, Power Apps, custom connectors, Dataverse components, Fabric pipelines, notebooks, lakehouses, warehouses, and semantic models
• Implement secure identity and access practices using Entra ID and related Azure services
• Create evaluation datasets and automated tests to assess AI quality, grounding, safety, task completion, and regression behavior
• Apply logging, tracing, monitoring, and telemetry practices to evaluate quality, latency, reliability, model usage, consumption, and failures; escalate risks or anomalies as needed
• Participate in code reviews, architecture discussions, documentation, customer workshops, implementation sessions, troubleshooting, and production deployments
• Continue building independence in delivering AI applications, agents, and integrations of increasing complexity, with senior engineering review for architecture and production decisions

Associate AI Solutions Engineer

• Lead technical discovery sessions with customers and stakeholders to understand business goals, user needs, data requirements, security considerations, operational expectations, and budget parameters
• Design, architect, and build production-grade AI applications, copilots, agents, and appropriately scoped multi-agent solutions
• Recommend and implement low-code, pro-code, or hybrid approaches across Microsoft AI, Azure, Fabric, Copilot Studio, Power Platform, and Microsoft 365 technologies
• Build Microsoft 365 agents and extensibility solutions using Agent Builder, Copilot Studio, Microsoft 365 Agents SDK and Agents Toolkit, Microsoft Graph, SharePoint, connectors, plugins, and supported Copilot extensibility patterns
• Develop custom and hosted agents using Microsoft Foundry and Foundry Agent Service, with application backends built in Python and/or C#/.NET
• Design grounding, retrieval, and enterprise data solutions using Microsoft Fabric, Azure AI Search, vector search, embeddings, Microsoft Graph, SharePoint, Dataverse, and structured or unstructured data sources
• Implement secure Azure architectures using Functions, Container Apps, API Management, Service Bus, Storage, Cosmos DB, Azure SQL, Key Vault, and Application Insights
• Build tools, APIs, connectors, workflows, and integrations using secure REST, event-driven, MCP, and supported agent-interoperability patterns
• Apply enterprise-grade identity, security, governance, data protection, auditability, Responsible AI, and compliance controls
• Design automated testing and evaluation approaches for grounding, answer quality, hallucination risk, task completion, tool use, safety, security, and regression behavior
• Implement monitoring and observability for agent behavior, latency, reliability, failures, business outcomes, model usage, Azure consumption, and Copilot credits
• Estimate and optimize solution consumption and operating costs, communicate tradeoffs, and implement guardrails
• Establish CI/CD, infrastructure-as-code, testing, code review, and reusable engineering practices using GitHub, GitHub Actions, Azure DevOps, and GitHub Copilot capabilities
• Lead technical workshops, demonstrations, prototypes, implementation sessions, production handoffs, and troubleshooting efforts
• Mentor engineers and delivery team members while contributing reusable reference architectures, standards, templates, and accelerators

Senior AI Solutions Engineer

• Build and execute strategic account and growth plans
• Identify, qualify, and advance high-potential opportunities
• Develop and manage a robust sales pipeline aligned to business objectives
• Cultivate executive-level relationships with customers, partners, and industry leaders
• Collaborate with capture, delivery, and leadership teams to develop winning solutions and proposals
• Influence pursuit and capture strategies that position Helix for success
• Monitor market trends, competitive activity, and customer priorities to identify growth opportunities
• Represent Helix at industry events, conferences, and thought leadership forums
• Contribute to the Helix brand through content creation, industry engagement, and innovation initiatives

Business Development Manager

Operations

• Set up and maintain service projects in the company’s ERP system
• Ensure project structures, customer information, billing terms, and coding are accurate and complete
• Review invoice support documentation and validate billing details against contract terms or supporting records
• Prepare accurate invoices for timely customer submission
• Monitor expenses charged to service projects
• Ensure costs are properly coded, supported, and aligned with project budgets, contract requirements, and company policies
• Research and resolve billing discrepancies, expense questions, and project setup issues
• Partner with project managers, operations teams, and finance
• Maintain organized billing and project records to support audit readiness and reporting
• Assist with process improvements to strengthen billing accuracy, reduce delays, and improve efficiency
• Support departmental processes in compliance with applicable Sarbanes-Oxley controls where applicable
• Support additional projects and responsibilities as business needs evolve

Project Billing and Financial Operations Analyst

• Work under minimal supervision of the applicable Manager of Product Management
• Proactively increase sales in funded partner and/or partner-specific practice areas
• Work directly with Sales teams and Sales management to penetrate accounts and increase market share
• Identify solution opportunities through book-of-business reviews
• Develop focus accounts, including under-penetrated or inactive/declining accounts
• Identify net-new customer opportunities using data analysis
• Partner with Sales and engage in customer calls to identify, develop and close opportunities
• Collaborate with partners and field teams to target specific accounts
• Monitor and participate in special pricing programs and maximize deal-registration opportunities
• Create sales-enablement programs supporting front-end pricing and backend profitability
• Maintain the opportunity pipeline from design through deployment
• Drive partner promotions and programs with Sales teams
• Collaborate on business development and communications with Sales teams
• Strategize with Sales management on tactics to grow business segments and practice areas
• Track plan progress and discuss successful tactics with Sales teams and management
• Create strategies to maximize partner programs and company profitability
• Maintain current technology knowledge and achieve required certifications
• Attend industry and manufacturer training
• Assist in creating and presenting technical training to selling organizations
• Coach sales teams on practice-area technologies
• Perform other assigned duties or special projects

• Work with account managers to discover, qualify, and develop solution opportunities
• Build advanced technology solution architectures and present solution proposals to customers
• Drive growth of advanced technology revenue and gross profit by penetrating new and existing target accounts
• Partner with Account Managers and Sales Managers to identify IT solutions opportunities and target accounts with proactive engagement
• Leverage company tools to identify strategic prospects for advanced technology solutions
• Engage in customer calls to discover and qualify advanced technology opportunities
• Execute strategic initiatives toward organizational, solution, and business development
• Develop and work on complex technology problems and projects
• Act as a project team leader by providing direction, facilitating information, and validating decision processes
• Deliver innovative technology solutions aligned with customer technology and business objectives

Senior Field Solution Architect

• Partner with enterprise clients to understand their business objectives, application portfolios, and technology strategies
• Design and architect cloud solutions leveraging Azure, AWS, GCP, hybrid cloud, and cloud-native technologies
• Lead strategic discovery sessions and solution workshops with executive and technical stakeholders
• Develop cloud modernization roadmaps aligned with business outcomes
• Guide clients through large-scale cloud migrations, application modernization, DevOps adoption, and infrastructure transformation initiatives
• Ensure solutions are secure, scalable, resilient, and optimized for long-term success
• Serve as a trusted advisor to senior IT leaders and decision-makers
• Support pre-sales engagements, solution positioning, and RFP responses
• Mentor architects and contribute to the growth of Connection's Cloud Center of Excellence
• Stay current with emerging cloud technologies, market trends, and industry best practices

Principal Cloud Solution Architect

Associate

• Function as a dedicated consultative resource for Sales, Sales leadership, and customers focused on Microsoft solutions
• Provide recommendations that best fit customer goals
• Deliver industry-based insights focused on customer pain points and Microsoft modern solutions
• Provide Microsoft Volume Licensing product, pricing, and program guidance
• Manage inbound support requests from Account Managers in a timely fashion
• Position Connection services offerings to support Microsoft adoption and utilization
• Stay current on programs, technical knowledge, market trends, and operational models
• Engage in Microsoft opportunity conversations with customers to build additional value and position Connection professional and managed services

Solutions Associate

Inside Sales

• Prospect 60 or more potential customers daily to secure new buying accounts/logos
• Identify, develop, and maintain relationships with decision-makers within prospect companies
• Uncover organizational pain points and potential investment areas
• Provide solutions and ask for customers’ business
• Engage Connection subject matter experts in customer conversations to provide technical expertise
• Collaborate with internal partners to deliver a best-in-class customer experience with every deal
• Balance available tools to dive deeper and create personalized, value-added messages
• Participate in cold-calling activities with training and support

Business Development Specialist

Business Development Specialist

Business Development Specialist

Business Development Specialist

Inside Sales Support Representative

Associate AI Solutions Engineer

Senior AI Solutions Engineer

Business Development Manager

Project Billing and Financial Operations Analyst

Business Development Specialist

Senior Field Solution Architect

Principal Cloud Solution Architect

Solutions Associate

Inside Sales Account Manager – Southwest Territory