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Connection

Client Success Manager

Connection

. Develop customer success plans for customers’ technical solution needs .

Posted 11/9/2026full-timeRemote • New Hampshire • United StatesMid-LevelSenior💰 $84,500 - $108,500 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing Customer Success Plans and guiding clients through the software lifecycle, with a strong understanding of Cisco and Microsoft software. Proficient in communication and time management to effectively address client needs and drive adoption.

Highest-signal resume keywords
Customer Success PlansCisco Software ExpertiseMicrosoft Office SuiteNetwork ManagementSales Support Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Success PlansNetwork ManagementNetwork SecurityEA ProgramsTechnical Solution Consulting
Soft Skills
Verbal CommunicationWritten CommunicationTime Management
Tools & Technologies
Cisco SoftwareMicrosoft Software
Industry Keywords
Customer Success ManagementTechnical SolutionsClient EngagementAdoption StrategiesConsumption Reporting

About the role

Key responsibilities & impact
  • Develop customer success plans for customers’ technical solution needs
  • Explain and advise on findings, including customer goals, obstacles, deadlines, and KPIs
  • Consult and introduce technical solution options to customer challenges
  • Guide customers through the lifecycle of software purchases to maximize return on investment
  • Assist with onboarding, adoption, and full implementation of Cisco software
  • Understand current client needs and challenges
  • Determine the frequency of adoption conversations with clients
  • Engage technical support for issues or concerns with EA software
  • Attend customer EA discovery calls
  • Deliver annual consumption reporting
  • Review and consult with customers about smart accounts
  • Troubleshoot and address adoption and use barriers
  • Coordinate with services experts regarding EA client contract numbers
  • Deliver critical or requested updates on trouble areas
  • Obtain client signatures on Cisco letters of client consent
  • Attend client conference calls to discuss CSM value and benefits
  • Identify possible expansion opportunities
  • Perform other assigned duties or special projects

Requirements

What you’ll need
  • Understanding and experience with Cisco and Microsoft software
  • Understanding of basic network management
  • Understanding of basic network security environments
  • Experience creating Customer Success Plans or Business Outcomes
  • Solid knowledge of Microsoft Office Suite (Word, PowerPoint, Excel)
  • Experience with EA programs to drive incentives
  • Experience assisting with, writing, and providing feedback on the benefit of working with CSMs for the sales team
  • Sales or supporting sales experience
  • Excellent verbal and written communication skills
  • Excellent time management skills

Benefits

Comp & perks
  • Compensation
  • 401k plans
  • Medical insurance
  • Free therapy visits
  • Mental health coaching and tools
  • Meditation resources
  • Generous paid time off package
  • Vacation and sick time
  • Wellness Time Off days
  • Volunteer Time Off days