Mitel Administrator

Connection

. Create, configure, and maintain phone extensions, including extensions requiring external/direct inward dial (DID) numbers .

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in administering and supporting enterprise phone systems, including managing phone extensions, voicemail, and call queues. Proficient in troubleshooting technical issues and coordinating with IT and telecommunications vendors to ensure optimal system functionality.

Highest-signal resume keywords

Enterprise Phone System AdministrationTroubleshooting Phone System IssuesCall Queue ManagementVoicemail ConfigurationTelecommunications Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Phone Extension ManagementVoicemail AdministrationCall Queue ConfigurationDID Number KnowledgeAuto Attendant SetupCall Routing ConfigurationCall Recording ManagementBusiness Phone Schedule ConfigurationTechnical Issue TroubleshootingReporting and Documentation

Soft Skills

Problem-SolvingCustomer ServiceCommunicationOrganizational Skills

Certifications & Qualifications

Vendor-Specific Phone System CertificationsTelecommunications Training

Industry Keywords

TelecommunicationsCall Center AdministrationSwitchboard ManagementAccess ManagementLicensing Restrictions

About the role

Key responsibilities & impact

Create, configure, and maintain phone extensions, including extensions requiring external/direct inward dial (DID) numbers
Manage voicemail accounts, password resets, extension updates, and user information changes
Troubleshoot phone functionality issues, including voicemail, programmable buttons, and call parking features
Administer call queues, including adding and removing agents, managing licensing restrictions, and updating queue configurations
Create, maintain, and distribute call queue reports
Configure phone schedules, holiday hours, closing schedules, and business-hour settings
Record and update voicemail greetings, automated menus, and auto-attendant options
Configure phone system features, including remote worker settings, workgroups, programmable buttons, and automated call routing
Monitor phone system server and switch availability, troubleshoot connectivity and programming issues, and coordinate system changes when necessary
Identify and escalate technical issues requiring vendor intervention or support from internal IT and networking teams
Coordinate service calls and communicate system outages, technical concerns, and resolution updates to appropriate stakeholders
Manage access to call recordings in accordance with applicable legal requirements and organizational policies
Support call-recording requests for Human Resources, Service Desk, and Switchboard

Requirements

What you’ll need

Applicants must be authorized to work for any employer in the U.S.
Previous experience administering and supporting enterprise phone systems or telecommunications environments
Hands-on experience managing phone extensions, voicemail, call queues, and call routing
Knowledge of DID numbers, extension provisioning, auto attendants, and programmable phone features
Experience configuring business phone schedules, holiday greetings, and automated menu options
Ability to troubleshoot phone system programming, server, and switch-related issues
Experience managing call queues, agent assignments, and associated reporting
Familiarity with call-recording systems and access management
Strong troubleshooting, problem-solving, and customer service skills
Ability to coordinate with internal IT teams, networking departments, and external telecommunications vendors
Strong communication, documentation, and organizational skills
Preferred: experience supporting multi-department or enterprise telecommunications environments
Preferred: experience with call center or switchboard phone system administration
Preferred: familiarity with telecommunications licensing and user/agent restrictions
Preferred: experience with call-recording compliance and organizational access policies
Preferred: vendor-specific phone system certifications or relevant telecommunications training

Benefits

Comp & perks

Competitive compensation
401k plans
Medical insurance
Free therapy visits
Mental health coaching and tools
Meditation resources
Generous paid time off, including vacation and sick time
Wellness Time Off days
Volunteer Time Off days