IT Support Associate

ConnectiveRx

. Perform desktop support for hardware, software, networks, printers, scanners, and A/V equipment for internal users on-site and remote .

Posted 10/23/2026full-timePittsburgh • Pennsylvania • United StatesJuniorMid-Level💰 $24 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in desktop support, including troubleshooting Windows 11 workstations, Microsoft Office 365, and various IT peripherals. Possesses strong customer service skills and the ability to enforce security procedures while collaborating effectively with IT teams and business users.

Highest-signal resume keywords

Desktop SupportWindows 11 WorkstationsTroubleshooting Microsoft Office 365Customer Service SkillsHIPAA Compliance Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Desktop SupportTroubleshootingWindows 11Active DirectoryGroup PolicyDNSDHCPBasic NetworkingHardware SkillsOTS Applications

Soft Skills

Excellent Customer ServiceAttention to DetailOrganizationAbility to Manage Multiple PrioritiesStrong Written and Verbal Communication

Tools & Technologies

Microsoft Office 365Adobe AcrobatFive9 Call-Center SoftwareDell LaptopsLenovo LaptopsApple MacsMobile DevicesCloud-Based Infrastructure Support Tools

Certifications & Qualifications

MCSAA+Net+

Industry Keywords

Healthcare IT InfrastructureHIPAA ComplianceService Level AgreementsIncident ManagementProblem Management

Tech Stack

Tools & technologies

CloudDNS

About the role

Key responsibilities & impact

Perform desktop support for hardware, software, networks, printers, scanners, and A/V equipment for internal users on-site and remote
Onboard and offboard personnel by deploying and recovering laptops and supporting IT peripheral equipment
Image, configure, and deploy Windows 11 workstations
Troubleshoot Microsoft Office 365, Adobe Acrobat, Five9 call-center software, and proprietary software
Troubleshoot production issues and document root causes, action items, and lessons learned after incidents and infrastructure events
Enforce company security procedures and policies by ensuring workstations meet security guidelines
Work to meet Service Level Agreements (SLAs) for production systems
Assist the extended IT Infrastructure Team as needed
Maintain equipment and procedure documentation and log work in the incident and problem management system
Collaborate with business users, Application Development personnel, and IT Infrastructure peers to support business operations

Requirements

What you’ll need

0 to 2 years supporting IT Infrastructure functions
Experience with Windows 11 workstations, printers, and basic networking
Healthcare IT Infrastructure and HIPAA compliance experience a plus
Solid understanding of desktop systems and OTS applications
Hardware skills with Dell and Lenovo laptops, peripheral equipment, printers, and basic networking
Support of Apple Macs and mobile devices in a corporate environment is a plus
Excellent customer service skills
Ability to troubleshoot and fix Tier 1 and 2 IT-related issues
Knowledge of Windows 11, Active Directory, Group Policy, DNS, and DHCP
Knowledge of cloud-based infrastructure support tools and technology
Strong written and verbal communication, attention to detail, organization, and ability to manage multiple priorities
Ability to provide support outside regular business hours as needed
Bachelor’s degree or higher in Computer Science or Engineering
MCSA, A+, or Net+ certifications preferred

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k) plan
Paid time off (PTO) for vacations and personal leave
Sick Time Off (STO)
Eight standard company holidays annually
Three floating holidays annually