ConnectiveRx

Program Manager

• Manage key aspects of client relationships to implement messaging solutions and grow business for ConnectiveRx accounts
• Serve as a day-to-day client point of contact for requests requiring understanding of internal end-to-end processes and solutions
• Develop client-facing communications, marketing and sales representations, and account status updates
• Complete Requests for Proposals and Statements of Work with guidance from Business Development
• Gather information from internal resources and ensure completion and review by appropriate approvers and decision-makers
• Provide input into the annual renewal process
• Coordinate program setup with internal teams and clients
• Monitor and report on program performance
• Develop and share account activity/status updates, reporting, and invoicing
• Develop and run enterprise-level financial and performance reports; analyze results and recommend actionable steps
• Contribute to account management strategy and recommend sales planning, revenue growth, process improvements, and service improvements
• Participate in client presentations
• Perform other duties as assigned

Manager, Program Management

Revenue Operations

• Own day-to-day Salesforce administration for the business development organization
• Drive CRM data hygiene, including deduplication, required-field enforcement, opportunity stage discipline, and account/contact accuracy
• Manage the CRM enhancement backlog and coordinate requirements, prioritization, testing, and deployment
• Maintain CRM process documentation and training materials
• Lead BD-side AI/Copilot agent rollout, identify use cases, coordinate deployment, monitor adoption, and improve prompts, workflows, and governance
• Evaluate AI-enabled sales tools and coordinate integration with Salesforce, HubSpot, and reporting systems
• Build and maintain KPI dashboards for pipeline health, progress-to-goal, win/loss trends, and rep activity
• Deliver weekly pipeline reports, monthly business reviews, and quarterly board/EMT materials
• Measure sales initiative impact and report ROI
• Partner with Finance and Revenue Operations leadership on forecast accuracy and revenue-target tracking
• Act as process owner and deal-desk contact for RFP, pricing, legal, and contracting steps
• Track sales-stage accountability, flag at-risk or aging deals, and coordinate cross-functional handoffs
• Maintain and improve sales process playbooks
• Support strategic account planning, competitive positioning, whitespace analysis, territory focus, and account prioritization
• Conduct market and competitive research to inform business development targeting and messaging
• Translate company and product priorities into coordinated go-to-market plans
• Build launch and commercialization plans for products, capabilities, and market expansions across Patient Services and EHR Messaging
• Coordinate execution across BD, Marketing, Product, Pricing, Legal, Program Management, and Finance
• Define account selection, segmentation, messaging, campaign, enablement, and sales-readiness requirements
• Establish launch dashboards and operating cadences to track market response, pipeline creation, conversion, revenue contribution, seller adoption, and execution
• Lead post-launch reviews and recommend changes to positioning, targeting, process, content, or resource allocation
• Own sales engagement processes and cadences converting marketing-qualified leads into BD-qualified opportunities
• Provide day-to-day direction to the BD Associates team on prospecting, sequencing, and lead follow-up
• Manage the HubSpot–Salesforce connection for lead routing, attribution, and Marketing/BD handoff
• Collaborate with Marketing on campaign timing, lead scoring, and lead-quality feedback loops
• Partner with Product and Marketing on go-to-market strategy, launch timing, audiences, positioning, value propositions, competitive differentiation, and sales readiness
• Convert product roadmaps into commercial launch plans including messaging, content, training, demand generation, account activation, and field feedback
• Convey BD feedback to Marketing on market needs, competitive gaps, client requests, objections, and adoption barriers
• Travel minimally as required

Sales & Revenue Operations Manager

Consultant

• Lead development of advanced visual insights and reports for executive presentations and client deliverables
• Lead presentations and discussions with clients and business leaders
• Translate technical findings into actionable business recommendations
• Manage multiple projects and align them with client goals and business priorities
• Anticipate and resolve issues effectively
• Mentor junior and intermediate team members
• Provide advanced training sessions and foster collaboration
• Contribute to data strategy discussions and develop key performance metrics
• Advise clients and internal teams on analytics strategy and execution

Manager, Program Management

Sales & Revenue Operations Manager

Senior Analytics Consultant