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Manager, Program Management
ConnectiveRx. Manage key aspects of client relationships to implement current messaging solutions and grow business for ConnectiveRx accounts .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and client relationship management within the life sciences or healthcare service provider industry, with strong capabilities in managing Requests for Proposals and Statements of Work. Proficient in developing client communications and analyzing program performance to drive revenue growth and service improvements.
Highest-signal resume keywords
Account ManagementClient Relationship ManagementRequest for Proposals (RFP)Contracting ProcessesMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Request for Proposals (RFP)Statement of Work (SOW)Purchase Orders (PO)Insertion Orders (IO)Target MarketingMed Legal Review (MLR)Financial ReportingPerformance Analysis
Soft Skills
Excellent Verbal CommunicationExcellent Written CommunicationOrganizational SkillsTime ManagementProactive Problem Solving
Tools & Technologies
Microsoft ExcelMicrosoft PowerPointMicrosoft OutlookMicrosoft Teams
Industry Keywords
Life SciencesHealthcare Service ProviderAffordability ProductsClient Brand Strategy
Tech Stack
Tools & technologiesiOS
About the role
Key responsibilities & impact- Manage key aspects of client relationships to implement current messaging solutions and grow business for ConnectiveRx accounts
- Serve as a point of contact for clients on day-to-day requests requiring strong understanding of ConnectiveRx processes and solutions
- Manage responsive direct client contact and develop client-facing communications, including marketing and sales representations and account status updates
- Complete Requests for Proposals and Statements of Work with guidance from the Business Development executive
- Gather information from internal resources and ensure completion and review by appropriate approvers and decision-makers
- Provide input into the annual renewal process
- Coordinate program setup with internal teams and clients
- Monitor and report on program performance
- Develop and share account activity/status updates, reporting, and invoicing
- Develop and run enterprise-level financial and performance reports, analyze outputs, and recommend actionable steps
- Contribute to account management strategy and recommend sales planning/revenue growth and process or service improvements
- Develop and participate in client presentations and communications
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s Degree or equivalent experience
- 3-5 years in account management with client relationship management responsibility or related sales experience in life sciences or related healthcare service provider industry
- Strong knowledge of and ability to complete Request for Proposals (RFP)
- Strong knowledge of contracting processes and ability to route Statement of Work (SOW), Purchase Orders (POs), Insertion Orders (IOs), etc.
- Broad knowledge of target marketing, preferably in healthcare-related fields of affordability products, services and client brand strategy
- Working knowledge of Med Legal Review (MLR) process
- Excellent verbal and written communication skills
- Intermediate to expert proficiency in Microsoft Office applications, specifically Excel, PowerPoint, Outlook, and Teams
- Excellent organizational and time management skills
- Proactive, results-driven, and self-motivated
- Able to effectively prioritize deliverables across time zones and multiple geographies and manage time, ensuring critical items are resolved
Benefits
Comp & perks- Opportunities for a bonus (or commissions)
- Medical, dental, vision, life, and disability insurance
- 401(k) plan, with employer contributions where applicable
- Flexible paid time off (PTO) policy for exempt employees, covering sick days, personal days, and vacations
- Eight standard company holidays annually
- Three floating holidays annually