QA Associate

ConnectiveRx

. Coach Operations Agents through peer-to-peer feedback on opportunities identified during quality evaluations .

Posted 10/20/2026full-timePittsburgh • Pennsylvania • United StatesJuniorMid-Level💰 $19 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in quality assurance evaluations, healthcare operations, and customer service, with a strong focus on accuracy management and performance metrics. Proficient in providing coaching and feedback while ensuring compliance with relevant regulations and standards.

Highest-signal resume keywords

Quality Assurance EvaluationsHealthcare Operations ExperienceMicrosoft Office Suite ProficiencyBilingual English/Spanish SkillsAnalytical And Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Quality AssuranceBenefit VerificationClaims ProcessingPerformance MetricsAccuracy Management

Soft Skills

CoachingCommunicationOrganizational SkillsAnalytical Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft SharePointMicrosoft Teams

Industry Keywords

Healthcare IndustryContact CentersCustomer ExperienceSOP ExecutionHIPAA Compliance

About the role

Key responsibilities & impact

Coach Operations Agents through peer-to-peer feedback on opportunities identified during quality evaluations
Partner with Training to support new hire, refresher, and nesting training programs
Perform and document quality assurance evaluations across operational products and services, including benefit verification cases, patient assistance cases, software support calls and emails, inbound calls from patients and healthcare providers, data entry activities, and other operational functions
Participate in internal, vendor, and client calibration meetings related to quality initiatives
Identify and appropriately escalate critical quality concerns to senior management
Support additional quality assurance functions and responsibilities as needed to help achieve department and company goals
Audit work completed by Operations Agents
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent required
Relevant experience may be considered in place of formal education requirements
0–2 years of experience as a Case Manager, Benefit Verification Specialist, Contact Center Agent, or in a similar role
Experience in healthcare operations, customer service, or quality assurance environments preferred
Working knowledge of accuracy management, performance metrics, customer experience, healthcare benefits, and SOP execution
Healthcare industry experience in claims processing, contact centers, benefit verification, or related areas required
Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, SharePoint, and Teams
Bilingual English/Spanish skills are a plus
Strong analytical, organizational, and communication skills
Ability to provide constructive feedback and coaching
Ability to work occasional evening and/or weekend hours based on business needs
Ability to comply with SOC1, SOC2, PCI, HIPAA, company policies, procedures, business rules, ethical standards, and applicable laws and regulations
Primarily sedentary work with occasional lifting of up to 20 pounds
Ability to sit, stand, see, hear, speak, and perform repetitive computer and office-related tasks
Ability to operate standard office equipment and computer systems

Benefits

Comp & perks

Opportunities for a bonus (or commissions)
Medical, dental, vision, life, and disability insurance
401(k) plan, with employer contributions where applicable
Flexible paid time off (PTO) policy for exempt employees, covering sick days, personal days, and vacations
Eight standard company holidays annually
Three floating holidays annually