Senior Director, Program Management

ConnectiveRx

. Lead a group of Directors, Program Managers, and/or Lead Program Managers responsible for planning and executing client programs and managing operational deliverables .

Posted 10/15/2026full-timeUnited StatesSenior💰 $123,200 - $166,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in program management, operational compliance, and client relationship management, with a strong focus on achieving KPIs and SLAs. Proven ability to lead and mentor diverse teams while improving internal processes and ensuring high-quality deliverables.

Highest-signal resume keywords

Program Management LeadershipOperational Compliance ExpertiseClient Relationship DevelopmentStrategic Planning and ExecutionStaff Management and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ProcessesProgram ManagementKPI ManagementSOP DevelopmentSDLC UnderstandingPharmaceutical Reimbursement KnowledgeBenefit VerificationPrior AuthorizationManaged Care RestrictionsCopay Solutions

Soft Skills

MentoringCollaborationProblem SolvingFeedback ProvisionCommunication

Tools & Technologies

Finance Management ToolsProject Management SoftwareClient Relationship Management Systems

Certifications & Qualifications

MBASOC1 ComplianceSOC2 CompliancePCI ComplianceHIPAA Compliance

Industry Keywords

Specialty PharmaceuticalReimbursement OperationsClient PoliciesBusiness RulesEthics Compliance

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Lead a group of Directors, Program Managers, and/or Lead Program Managers responsible for planning and executing client programs and managing operational deliverables
Oversee and develop program management staff with varying levels of experience
Mentor, guide, and provide feedback to Directors, Program Managers, Supervisors, and staff
Provide strategic input to troubleshoot issues, remove obstacles, and achieve program KPIs, SLAs, and strategic initiatives
Work across departments to ensure sound operational practices and high-quality client deliverables
Develop and expand relationships with new and existing clients
Ensure major team deliverables, quality standards, and client expectations are met
Address client issues efficiently and marshal cross-department resources when necessary
Hire staff, set goals, provide feedback and discipline, support professional development, and conduct annual performance reviews for 3–5 program management leaders
Collaborate with program management, product, and IT to deliver project and brand implementations and meet launch dates
Improve internal processes, operational process flows, and SOPs for complex programs
Collaborate on strategic planning and development of business-unit objectives and policies
Provide oversight and subject-matter expertise for operational compliance with SOPs
Manage portfolio profitability, billing, and staffing with Finance and VP, Operations
Maintain ongoing client contact and deliver action plans addressing service issues
Collaborate with other Senior Directors and operations leadership on enterprise-wide best practices and performance improvement
Work with Legal and Compliance to ensure program operations meet industry and company standards

Requirements

What you’ll need

Bachelor's degree in Business, Management Information Systems, Marketing, Communications, or related field preferred
MBA preferred
10–15 years of direct experience working with clients and managing staff
Knowledge of operational processes and best practices in specialty pharmaceutical reimbursement operations, including benefit verification, prior authorization/managed care restrictions, and copay/affordability solutions
Understanding of SDLC process is a plus
Adhere to ConnectiveRx Information Security and Compliance Programs, including SOC1, SOC2, PCI, and HIPAA requirements
Maintain compliance with company and client policies, business rules and ethics, and applicable local, state, and federal laws
Periodic travel to client offices, new business development opportunities, and conferences

Benefits

Comp & perks

Opportunities for a bonus (or commissions)
Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k) plan, with employer contributions where applicable
Flexible paid time off (PTO) policy for exempt employees, covering sick days, personal days, and vacations
Eight standard company holidays annually
Three floating holidays annually