Supervisor, Operations QA

ConnectiveRx

. Supervise Operations Quality Assurance Associates and monitor day-to-day operations .

Posted 11/4/2026full-timePittsburgh • Pennsylvania • United StatesMid-LevelSenior💰 $70,000 - $92,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Quality Assurance within Operations, focusing on employee training, performance management, and adherence to regulatory requirements. Proficient in data analysis and process improvement methodologies to enhance operational efficiency and quality performance.

Highest-signal resume keywords

Quality Assurance ManagementData Analysis ProficiencyEmployee Training and DevelopmentKnowledge of SOPs and Business RulesLean Six Sigma Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality AssuranceData AnalysisOperations ManagementPerformance ManagementEmployee DevelopmentSOP KnowledgeBenefit InvestigationsClaim ProcessingProcess ImprovementAnalytic Tools

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationCoaching SkillsTeam Leadership

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft PowerPoint

Certifications & Qualifications

Lean Six Sigma Certification

Industry Keywords

SOC1 ComplianceSOC2 CompliancePCI ComplianceHIPAA ComplianceCall Center Operations

About the role

Key responsibilities & impact

Supervise Operations Quality Assurance Associates and monitor day-to-day operations
Manage employee requests, scheduling, payroll/timesheets, and productivity
Ensure employees are trained, meet department and individual objectives, and follow company policies and procedures
Review job performance and provide coaching and training
Support hiring, onboarding, goal setting, performance management, and employee development across multiple clients and programs
Conduct regular meetings with operations and program leaders to communicate agent performance and recommendations
Partner with cross-functional departments to implement new programs and processes
Manage appeals process inquiries through research of program and client business rules and requirements
Provide education and coaching to front-line BV/Operation agents, CMs, and QA associates
Serve as a subject matter expert for multiple clients/programs and ensure monthly audit goals are met
Present and facilitate Quality Assurance data to communicate performance trends, process or training gaps, service improvements, and efficiency opportunities
Develop recommended remediation actions or initiatives to improve Operations quality performance
Oversee QA materials to support business and customer deliverables and strong customer and patient experience
Perform other duties as assigned

Requirements

What you’ll need

Associate Degree or 5 years equivalent management/supervisor experience
3–5 years in a Quality Assurance role within Operations environment or minimum of 1 year in a people leadership role
Knowledge of SOPs/business rules of multiple medication/brands across CRx business lines
Solid understanding of data generation and analysis principles
Knowledge of benefit investigations, claim payments, operations management in call center, claim processing, or benefits investigation areas
Solid proficiency in data analysis using various analytic tools
Strong verbal and written communication skills
Strong knowledge of Microsoft products including Excel, Word, and PowerPoint
Ability to adhere to SOC1, SOC2, PCI, HIPAA, company, client, and applicable legal requirements
Lean Six Sigma or other process improvement experience preferred
Ability to travel up to 10% to other CRx offices
Ability to perform primarily sedentary work, occasional lifting up to 20 pounds, and operate standard office and computer equipment

Benefits

Comp & perks

Opportunities for a bonus (or commissions)
Medical, dental, vision, life, and disability insurance
401(k) plan, with employer contributions where applicable
Flexible paid time off (PTO) policy for exempt employees, covering sick days, personal days, and vacations
Eight standard company holidays annually
Three floating holidays annually