Training Specialist I

ConnectiveRx

. Develop, deliver, and coordinate training programs for Operations employees .

Posted 10/13/2026full-timePittsburgh • Pennsylvania • United StatesJunior💰 $42,000 - $52,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and delivering training programs, with a strong focus on adult learning processes and effective communication. Capable of managing multiple projects while ensuring compliance with company policies and fostering professional development.

Highest-signal resume keywords

Training Program DevelopmentAdult Learning ProcessesProject ManagementInterpersonal CommunicationPublic Speaking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training EvaluationNeeds AssessmentMS WordMS ExcelMS PowerPoint

Soft Skills

Strong CommunicationFacilitation SkillsDecision-MakingProblem-SolvingSchedule Flexibility

Certifications & Qualifications

BS/BA Degree in Education

Industry Keywords

Customer Service Operations TrainingProfessional DevelopmentOnboardingQuality MonitoringBusiness Ethics

About the role

Key responsibilities & impact

Develop, deliver, and coordinate training programs for Operations employees
Educate new and existing employees on how to effectively perform their jobs
Address advancements in technology, research and development findings, and marketplace changes
Develop and maintain written materials, training classes, and workshops
Maintain a master training schedule covering new hires, nesting, recurrent, and specialty training
Conduct training evaluations and needs assessments
Deliver soft skills training such as grammar, business writing, and interpersonal communication
Coordinate with the Quality team to monitor trends and recommend learning needs
Work with Operations and Program Managers to implement onboarding for new and existing business
Collaborate with teammates on professional development and leadership training programs
Coordinate and control activities and programs within authorized company policies, procedures, budgets, and business ethics
Perform other duties as assigned

Requirements

What you’ll need

A BS/BA Degree in Education, or related field related experience is preferred
1-3 years customer service operations training
Understands adult learning processes
Working knowledge of MS Word, Excel and PowerPoint
Strong interpersonal, communication, public speaking, and facilitation skills
Proven skills for delivering training processes and feedback
Ability to work in a fast-paced, high-stress environment with a demanding time schedule
Schedule flexibility, as training can sometimes occur outside of standard office hours
Strong project management skills with ability to supervise multiple projects
Strong decision-making and problem-solving skills
Ability to travel between CRx office locations up to 10% of the time
Consistent attendance and punctuality

Benefits

Comp & perks

Opportunities for a bonus (or commissions)
Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k) plan with employer contributions where applicable
Flexible paid time off (PTO) policy for exempt employees, covering sick days, personal days, and vacations
Eight standard company holidays annually
Three floating holidays annually
Flexible schedule may be available due to training outside standard office hours