Senior Customer Service Representative

Conner Industries, Inc.

. Serve as the primary operational contact for designated manufacturing plants, Sales Representatives, and assigned customers .

Posted 10/14/2026full-timeFort Worth • Texas • United StatesSenior💰 $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer operations and order management, with a strong focus on packaging processes and effective communication. Proficient in ERP systems, particularly Acumatica and XBI, while maintaining high standards of accuracy and customer satisfaction.

Highest-signal resume keywords

Customer Operations ManagementOrder ManagementAcumatica ExperiencePackaging Item SetupCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementBOM CreationInvoicingCustomer Portal ManagementPackaging Item SetupData CoordinationDocumentation ManagementSales SupportProblem-SolvingAttention to Detail

Soft Skills

Customer FocusProfessional CommunicationTime ManagementOrganizationCollaboration

Tools & Technologies

Microsoft OfficeERP SystemsAcumaticaXBI

Industry Keywords

ManufacturingPackagingCustomer ServiceSales SupportSupply Chain

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the primary operational contact for designated manufacturing plants, Sales Representatives, and assigned customers
Own day-to-day execution of recurring packaging business from purchase order receipt through delivery and invoicing
Respond to questions regarding orders, shipments, pricing, availability, invoices, and documentation
Build customer relationships through proactive communication and resolve routine concerns
Receive and process purchase orders, orders, transfers, revisions, and changes in Acumatica or XBI
Monitor open orders through fulfillment and verify pricing, specifications, quantities, and delivery requirements
Coordinate with production, scheduling, shipping, purchasing, logistics, and accounting
Provide order-status updates, manage customer expectations, and coordinate expedited orders and fulfillment priorities
Create and maintain packaging item records, bills of materials, BOM revisions, and product price lists
Support new product launches through accurate item setup and product data coordination
Generate customer-specific invoices and manage bills of lading, proofs of delivery, portal submissions, and related documentation
Support collections and account reconciliation, and process RMAs, RGs, credit memos, and cost deviations
Maintain records and support reporting on order accuracy, response time, invoice accuracy, BOM accuracy, shipment communication, issue resolution, customer satisfaction, and retention
Provide administrative support for Direct Lumber and Cut Lumber orders when requested

Requirements

What you’ll need

High school diploma or equivalent required; associate or bachelor’s degree in business, supply chain, operations, or a related field preferred
Experience in customer operations, customer service, sales support, order management, manufacturing, packaging, or a related environment preferred
Strong customer focus and clear, professional written and verbal communication
Demonstrated attention to detail and ability to manage multiple priorities and deadlines
Strong problem-solving, organization, time-management, and cross-functional collaboration skills
Proficiency in Microsoft Office and experience working in ERP systems; Acumatica and XBI experience preferred
Ability to work independently while coordinating effectively with customers, Sales, manufacturing plants, and corporate support functions
Experience supporting protective packaging, custom wood packaging, industrial lumber, or another made-to-order manufacturing environment
Hands-on experience with packaging item setup, BOM creation and maintenance, product price lists, invoicing, and customer portals
Experience coordinating production schedules, shipments, documentation, and customer expectations across multiple facilities
Ability to work in confined office quarters and manufacturing warehouse environments
Ability to bend, stoop, reach, lift, and move and/or carry items up to 50 pounds
Ability to operate a computer keyboard with finger dexterity
Ability to sit at a computer monitor for extended periods
Ability to use hearing protection and other PPE, including hard-toed shoes, in the manufacturing warehouse

Benefits

Comp & perks

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Life Insurance
Paid Time Off - Accrued Immediately, Available at 30 days
8 Company Paid Holidays
Short Term & Long Term Disability
Tuition Reimbursement Program - Including Trade Schools
Training & Development