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Virtual Account Manager – Healthcare
Connexio Health. Educate healthcare professionals on product use, disease-state context, patient selection, and best practices for patient adoption .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in consultative selling and relationship management within healthcare environments, with a strong focus on educating healthcare professionals and achieving sales targets. Proficient in utilizing CRM platforms for managing customer interactions and tracking sales activities.
Highest-signal resume keywords
Consultative Selling SkillsCRM Platform ExperienceBilingual English/Spanish CommunicationHealthcare Education ExperienceSales Quota Achievement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Quota AchievementConsultative SellingObjection HandlingNeeds DiscoveryFeature-and-Benefit CommunicationCustomer Relationship ManagementSales Cycle ManagementPatient EducationWound Care KnowledgeHealthcare Professional Support
Soft Skills
Strong Attention to DetailExcellent Communication SkillsSelf-MotivatedAdaptabilityCollaboration
Tools & Technologies
CRM SoftwareVideo Communication ToolsEmail CommunicationLive Chat PlatformsText Communication
Industry Keywords
Pharmaceutical SalesMedical Device SalesHealthcare SalesAcute CarePost-Acute Care
About the role
Key responsibilities & impact- Educate healthcare professionals on product use, disease-state context, patient selection, and best practices for patient adoption
- Execute inbound and outbound sales activities using phone, video, email, text, live chat, and other approved communication channels
- Build and maintain relationships with prescribers, customers, and key contacts in acute and post-acute care environments
- Qualify leads, manage follow-up activity, overcome objections, and close opportunities within an efficient sales cycle
- Support prescription activity and product utilization through timely education and follow-up
- Collaborate with management to execute business plans, meet sales and volume targets, and improve program performance
- Maintain an active pipeline of prospects and customers, including scheduled follow-up calls, campaign outreach, and inbound inquiries
- Meet defined activity expectations, including education sessions, calls, decision-maker contacts, opportunities opened, and sales closed
- Document customer activity accurately in the CRM, including contact details, notes, opportunities, next steps, and scheduled actions
- Adapt communication and solutions to customer needs while following product instructions for use and program requirements
- Perform other related duties as assigned
Requirements
What you’ll need- Proven success in pharmaceutical, medical device, healthcare, or other sales environments
- Demonstrated ability to meet or exceed sales quotas and activity goals
- Strong consultative selling skills, including rapport building, needs discovery, feature-and-benefit communication, objection handling, and closing
- Excellent written, verbal, telephone, and presentation skills
- Ability to educate healthcare professionals clearly and confidently in a virtual setting
- Experience using a CRM platform to manage customer records, document activity, track opportunities, and schedule follow-up
- Strong attention to detail, organization, and follow-through
- Dependable, punctual, self-motivated, and comfortable working independently in a remote environment
- Flexible and adaptable to changing customer, client, and program needs
- Ability to work collaboratively with teammates, managers, customers, and business partners
- Comfortable working in a goal-driven environment with defined call strategies, activity expectations, and performance metrics
- Four-year Technical or Business Degree or equivalent combination of education plus experience
- Prefer two or more years of experience in wound care, a clinical setting, or healthcare education
- Experience supporting prescribers or healthcare professionals in acute or post-acute care settings
- Bilingual English/Spanish communication skills
- Professional, distraction-free workspace
- Reliable hard-wired internet access
- Flexibility in scheduling may be required
Benefits
Comp & perks- Flexible, virtual work environment
- Comprehensive benefits package
- Minimal travel; occasional overnight travel for training may be required