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Customer Service Representative, Bilingual – Spanish
Connexus Resource Group. Answer inbound and outbound customer calls, emails, and live chats in both English and Spanish .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates fluency in both English and Spanish, providing exceptional customer service through effective communication and problem-solving skills. Capable of managing multiple systems and maintaining professionalism in a fast-paced call center environment.
Highest-signal resume keywords
Fluent In English And SpanishCustomer Service ExperienceCall Center ExperienceStrong Communication SkillsProblem-Solving Abilities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Computer ProficiencyTyping 30+ WPMMultitasking Across SystemsAccurate Record KeepingGrammar And Punctuation Skills
Soft Skills
Interpersonal SkillsPositive Customer-Focused PersonalitySelf-MotivatedProfessionalismAdaptability
Industry Keywords
Inbound And Outbound CallsCustomer InteractionsFast-Paced EnvironmentSolution-Focused CommunicationPerformance-Driven Environment
About the role
Key responsibilities & impact- Answer inbound and outbound customer calls, emails, and live chats in both English and Spanish
- Professionally assist customers with questions, concerns, and account-related inquiries
- Identify, escalate, and document priority issues when necessary
- Follow up on complex customer interactions to ensure resolution
- Accurately record customer interactions and account details across multiple systems
- Build rapport with customers through positive, solution-focused communication
- Maintain professionalism and productivity in a fast-paced call center environment
- Collaborate with leadership and team members to improve customer experience and overall performance
Requirements
What you’ll need- Fluent in both English and Spanish, verbal and written
- Previous customer service experience required
- Call center experience preferred
- Strong communication and interpersonal skills
- Positive, upbeat, and customer-focused personality
- Self-motivated with strong problem-solving abilities
- Comfortable multitasking across multiple systems and platforms
- Excellent grammar, punctuation, and spelling skills
- Basic computer proficiency including navigation, copy/paste, opening tabs, and typing 30+ WPM
- Reliable attendance and professionalism
- Ability to adapt in a fast-paced, performance-driven environment
Benefits
Comp & perks- Health, Dental, Vision Insurance
- 401k Savings Plan
- Employee Advancement & Career Path Development
- Monthly Drawings with prizes like gift cards and electronics
- Paid Time Off from day one
- Casual Environment
- DailyPay Partner with access to earnings daily