Implementation Analyst

Consensus Cloud Solutions

. Own the end-to-end customer experience during solution implementation .

Posted 11/3/2026full-timeRemote • United StatesJuniorMid-Level💰 $60,000 - $67,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer experience management during solution implementation, with strong skills in training, troubleshooting, and workflow documentation. Proficient in automation tools and electronic fax systems, ensuring effective project execution and client satisfaction.

Highest-signal resume keywords

Customer Service ExperienceTechnical Issue TroubleshootingAutomation Tool ExperienceTraining ExperienceElectronic Fax Usage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workflow DocumentationProject Status ReportingKnowledge TransferAutomation ScriptingTechnical Troubleshooting

Soft Skills

Organizational SkillsCritical ThinkingAttention to DetailTime ManagementCommunication Skills

Tools & Technologies

SST ApplicationConsensus eFax Product SuiteConsensus Summit Automation ToolsClarity CDClarity AI

Industry Keywords

Customer ExperienceSolution ImplementationRemote TrainingPublic Trust PositionFederal Government Background Check

About the role

Key responsibilities & impact

Own the end-to-end customer experience during solution implementation
Onboard eFax Corporate, jSign Enterprise, and Athena Fax2Direct clients
Install, configure, and create automation workflows using the SST application
Install, configure, and build All Access solutions on customer servers
Drive Clarity CD implementations and meet CCSI project implementation standards
Provide project status reporting and summaries through weekly calls, emails, and meetings
Conduct knowledge-transfer engagements and document progress in tracking systems
Coordinate, schedule, and execute customer project training sessions
Train customers on the Consensus eFax product suite and Consensus Summit Automation tools, including All Access
Participate actively in team scrums and collaborate with cross-functional teams
Assist the product team with Clarity AI prompting and teaching AI to find needed data
Provide internal feedback on products and solutions
Expand product knowledge across the team’s product and solution base
Advocate for customer needs based on the current market
Optionally participate in on-call duties for the CS Support team
Perform other assigned or requested duties

Requirements

What you’ll need

2+ years of customer service experience with direct client interaction and issue/task resolution responsibilities
2+ years practical experience troubleshooting technical issues
Very strong organizational, presentation, and verbal and written communication skills
Ability to analyze, design, recommend, and document workflows with clients
Aptitude to classify problems as system, training, or process and recommend appropriate corrections
Automation tool experience (scripting) desired
Critical thinking, resourcefulness, initiative, and strong attention to detail
Exceptional time management and organizational skills
Ability to work independently, multitask, prioritize responsibilities, and adapt to changing priorities
Bachelor's degree or equivalent job experience
2+ years electronic fax usage (standout qualification)
2+ years automation tool (scripting) experience (standout qualification)
2+ years training experience, in person or remote (standout qualification)
Fully remote within the U.S.
Availability to support East Coast operations while based in Eastern Time or Pacific Time, starting at 6:00 AM PT
No sponsorship eligibility
Active U.S. citizenship or green card holder status, residing in the U.S. for a minimum of 3 consecutive years
Satisfactory completion of an extensive Federal Government background check for a Public Trust Position
Ability to sit for long periods and handle long periods of screen time
Reliable, high speed internet

Benefits

Comp & perks

Annual performance bonus
Employee Stock Purchase Plan (ESPP)
Enhanced time off packages
Benefits
Fully remote work within the U.S.
Up to 10% travel
Reliable, high speed internet requirement for remote work