Upsell Consultant

Constant Contact

. Make a high volume of outbound calls to warm leads and former customers, including 100+ dials per day .

Posted 10/8/2026full-timeWaltham • Massachusetts • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in outbound sales strategies, customer engagement, and value-based communication to drive customer retention and satisfaction. Proficient in utilizing Salesforce and understanding software solutions to meet small business needs.

Highest-signal resume keywords

Outbound Sales ExperienceSalesforce ProficiencyValue-Based Sales ConversationsCustomer Relationship ManagementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Quota AchievementCustomer Needs AssessmentSales Strategy ExecutionPerformance Feedback ApplicationSales Conversion Techniques

Soft Skills

CoachabilityAdaptabilityOrganizationPersuasive CommunicationCustomer Experience Focus

Tools & Technologies

SalesforceGoogle WorkspaceConstant Contact Product Suite

Industry Keywords

Inside SalesHigh-Volume SalesSmall Business SupportCustomer RetentionWinback Strategies

About the role

Key responsibilities & impact

Make a high volume of outbound calls to warm leads and former customers, including 100+ dials per day
Identify package upgrade and add-on opportunities that increase customer value, spending, and retention
Conduct value-based sales conversations, understand customer needs, and recommend marketing solutions
Educate customers on products, features, packages, and add-on functionality
Execute winback strategies with former customers who left 90 or more days ago
Navigate customer questions, concerns, and objections throughout the sales process
Maintain accurate customer interaction, follow-up, and sales outcome records in Salesforce
Achieve sales quotas and monthly conversion, productivity, and quality targets
Apply coaching and performance feedback to improve sales effectiveness and results
Deliver a positive and professional customer experience

Requirements

What you’ll need

Bachelor’s degree or at least one year of relevant sales experience, preferably in an inside-sales, technology, or high-volume environment
Passion for helping small businesses succeed
Motivation to deliver results and achieve individual goals and targets
Ability to understand customer needs and communicate the business value of software solutions
Comfort navigating customer questions, concerns, and objections
Exceptional and persuasive verbal and written communication
Organization and ability to manage a high volume of customer interactions and follow-up activities
Coachability and adaptability
Ability to develop and maintain strong knowledge of Constant Contact’s product suite and support processes
Experience working with small businesses is preferred
Experience using Salesforce, Google Workspace, or similar platforms is preferred

Benefits

Comp & perks

Opportunities to grow your career through learning different aspects of the business, stretch assignments, coaching opportunities, and professional development opportunities
Generous paid time off policy
Competitive benefits package supporting the health and well-being of employees and their families
Hybrid work flexibility combining remote work with office access
Diversity and inclusion programs and educational opportunities