Constant Contact

Sales

• Serve as the primary point of contact for the GTM team for deal structuring, pricing, and commercial terms
• Review and approve quotes and order forms for pricing, discounts, and billing accuracy
• Develop and track Deal Desk KPIs, including average discount rates, approval turnaround time, and deal velocity
• Track, report, and forecast operational KPIs and key business metrics
• Build and maintain financial models evaluating deal profitability, Customer Lifetime Value, and Customer Acquisition Cost
• Analyze historical deal data to identify pricing trends and recommend optimized floor, target, and list pricing
• Perform impact analysis on discount structures to protect gross margins
• Own end-to-end reporting for International Revenue Initiatives
• Collaborate with the Director of Revenue Analytics on ad-hoc financial projects and analyses

Revenue Analyst – Sales

Customer Support

• Build and lead the Customer Experience function, including the existing Voice of Customer team
• Establish the function’s strategy, priorities, and operating model
• Own the end-to-end customer journey across Sales, onboarding, product, Support, Success, Education, Community, and renewal
• Identify customer friction and improvement opportunities
• Combine feedback, survey results, behavioral data, research, and other customer signals
• Identify systemic issues and prioritize opportunities
• Strengthen the Voice of Customer program
• Establish CX measurement and reporting, including meaningful metrics and executive-ready insights
• Connect customer experience to business outcomes
• Improve critical customer handoffs, especially Sales-to-onboarding and digital product-to-human support transitions
• Partner with Sales, Product & Design, Marketing, Support, Success, Education, and Community to drive improvements without direct authority
• Establish a cross-functional CX operating rhythm and accountability
• Lead and develop a small, high-impact team as a player-coach

Director, Customer Experience

Sales Development Rep

• Serve as the first point of contact in the sales cycle
• Follow up on inbound inquiries and marketing-qualified leads via phone, email, and chat
• Qualify leads based on customer fit, business needs, and buying signals
• Guide prospects through the early stages of the customer journey
• Coordinate and schedule meetings with Account Executives
• Maintain fast lead-response times and monitor lead queues and routing
• Conduct outbound prospecting into target accounts, re-engagement lists, and dormant customers
• Make at least 75 outbound calls daily for Outbound SDRs or 50 daily for Inbound SDRs
• Communicate the value of Constant Contact’s platform
• Overcome objections and build trust through consultative outreach
• Maintain CRM documentation for handoffs and pipeline forecasting
• Use sales engagement platforms to optimize touch patterns and messaging
• Collaborate with marketing, customer success, and sales
• Participate in weekly performance reviews and propose improvements

Revenue Analyst – Sales

Director, Customer Experience

Sales Development Representative