Associate Director – Program Implementation

Constructive Dialogue Institute

. Serve as relationship owner for an assigned portfolio of confirmed campus package institutions .

Posted 10/27/2026full-timeRemote • United StatesSenior💰 $95,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in partnership management and program implementation within higher education, utilizing strong relationship-building and communication skills to drive engagement and retention strategies. Proficient in data analysis and project management tools to optimize processes and support partner success.

Highest-signal resume keywords

Partnership ManagementProgram ImplementationRelationship-BuildingData AnalysisProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ImplementationData AnalysisProject ManagementRetention StrategiesContracting

Soft Skills

Relationship-BuildingCommunication SkillsPresentation SkillsMulti-TaskingProblem-Solving

Tools & Technologies

HubSpotAsanaCRM ToolsProject Management Software

Industry Keywords

Higher EducationNonprofitsEdTechConstructive DialogueStakeholder Engagement

About the role

Key responsibilities & impact

Serve as relationship owner for an assigned portfolio of confirmed campus package institutions
Manage the implementation cycle for partner campuses through planning, implementation, learning and refining, retention and renewal, and contracting
Lead planning processes that produce concrete implementation plans for embedding CDI offerings and resources on campus
Provide stewardship and support to help partners implement programs, address challenges, and promote engagement, completion, and saturation
Develop and distribute resources supporting partners’ constructive-dialogue work
Track implementation progress using HubSpot, Asana, and internal tools
Ensure partner data is accurate, accessible, and monitored against OKRs and growth strategies
Provide timely, professional, tailored communications through emails, newsletters, and other media
Lead renewal strategy and contracting for the assigned partner portfolio
Contribute to an annual average of 85% retention for partner accounts
Lead Professional Learning Communities and Communities of Practice as needed
Provide implementation, logistical, and product support for other Growth portfolio partners
Gather and analyze partner feedback, learnings, and data to recommend future work
Develop subject matter expertise on higher education and constructive dialogue
Support retention, renewal, and expansion strategies
Identify process inefficiencies and contribute to partnership-management and implementation optimizations
Coordinate implementation needs across team members and departments
Collaborate with Partnerships, Live Programs, Product, Education, Research, and Operations teams
Represent partner perspectives and themes across CDI
Report to the Senior Director of Program Implementation

Requirements

What you’ll need

5+ years in partnership management, program implementation, or related roles across nonprofits, higher education, or EdTech
At least 1 year working directly in or with higher education
Exceptionally strong relationship-building skills
Ability to navigate large, complex organizations while balancing multiple priorities
Strong written and verbal communication skills
Skilled at developing and delivering presentations for diverse audiences
Proven ability to manage multiple tasks, priorities, and stakeholders simultaneously
Ability to extract meaningful insights from data to inform decisions
Bachelor’s degree or equivalent practical experience
Experience with CRM tools such as HubSpot and project management software such as Asana is a bonus
Must be authorized to work in the U.S. without current or future sponsorship
Ability to work flexibly within U.S. time zones
Some travel may be required, approximately 3–5 days per quarter

Benefits

Comp & perks

Unlimited PTO
13 company holidays
Health, vision, and dental plans, with CDI contributing toward premiums
401(k) with 100% match on contributions, up to 3% of pay
Generous annual professional development budget
Up to $500 reimbursed for home office equipment
Up to $50/month reimbursed for home internet or cell phone expenses
Mission-driven culture characterized by intellectual humility, continuous improvement, and open-mindedness
Flexible schedule within U.S. time zones