Account Manager – APAC

Constructor

. Serve as the strategic lead for clients in the assigned book of business .

Posted 11/3/2026full-timeRemote • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Account Management within a SaaS environment, focusing on ecommerce, with a strong ability to manage enterprise renewal and upsell cycles while building relationships with C-suite stakeholders. Proficient in analyzing ecommerce performance metrics and presenting data-driven insights to drive client success.

Highest-signal resume keywords

Account Management ExperienceEnterprise Renewal ManagementEcommerce KPIs AnalysisCross-Functional Initiative LeadershipClient Relationship Building

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Ecommerce Performance AnalysisData PresentationA/B TestingConversion OptimizationRetention and Growth Target Achievement

Soft Skills

Organizational SkillsInfluencing SkillsCommunication Skills

Tools & Technologies

Search & Browse TechnologiesDigital Analytics PlatformsDigital Performance Management Platforms

Industry Keywords

SaaSEcommerceClient SuccessStakeholder ManagementUpsell Opportunities

About the role

Key responsibilities & impact

Serve as the strategic lead for clients in the assigned book of business
Build strong client relationships and understand business goals, needs, and priorities
Map Constructor’s platform to client goals and needs
Manage complex enterprise renewal and upsell cycles from start to finish
Demonstrate the product and its business and economic benefits to stakeholders from business champions to C-suite executives
Uncover and manage risks within the book of business
Develop expertise in clients’ business needs and the Constructor product
Educate clients on new use cases, features, and integrations that create added value
Identify potential upsell opportunities
Regularly update internal systems and attend internal meetings
Document and communicate customer status, needs, risks, renewal next steps, and upsell next steps
Collaborate with Customer Success, Sales, Product, Marketing, and other internal Constructor teams

Requirements

What you’ll need

3+ years of Account Management experience within a SaaS company; ecommerce focus strongly preferred
Proven success managing enterprise renewal and expansion cycles
Track record of meeting or exceeding retention and growth targets
Executive presence and ability to influence VP+ and C-level stakeholders
Strong understanding of ecommerce KPIs, including conversion rate, AOV, revenue, profit, and merchandising metrics
Ability to analyze and present data related to ecommerce performance, A/B testing, and conversion optimization
Exceptional organizational skills and ability to manage multiple complex accounts simultaneously
Experience leading cross-functional initiatives without direct authority
Experience in Search & Browse technologies, Digital Analytics, or Digital Performance Management platforms is a plus
Deep analytical fluency in ecommerce experimentation and performance data is a plus
Previous experience working with Constructor or Constructor customers is a plus

Benefits

Comp & perks

Unlimited vacation time; employees strongly encouraged to take at least 3 weeks per year
Competitive compensation package including stock options
Fully remote team; choose where you live
Work from home stipend
Apple laptops provided for new employees
Training and development budget for every employee, refreshed each year
Parental leave for qualified employees
Opportunity to work with smart people and make a meaningful impact